Jaylin Kelly
Clifton Springs,NY
Summary
- Proven Behavioral Health Technician with a track record of delivering compassionate care and crisis intervention at FLACRA. Skilled in patient assessment and behavior modification techniques, adept at de-escalating conflicts and enhancing patient safety. Demonstrates strong documentation skills and mental health support, contributing to significant improvements in client wellness and team efficiency.
Overview
8
8
years of professional experience
1
1
Certification
Work History
Behavioral Health Technician
Flacra
01.2023 - Current
- Delivered compassionate care under challenging circumstances, consistently demonstrating resilience and adaptability when faced with unexpected obstacles or setbacks in patient progress.
- Provided crisis intervention services, successfully de-escalating situations and ensuring patient safety.
- Built and maintained positive staff relationships to promote teamwork and better serve clients.
- Conducted client rounds to check on residents.
- Implemented therapeutic activities that promoted skill-building, self-awareness, and healthy coping mechanisms.
- Recognized individuals under influence of drugs or alcohol and typical behaviors associated with each.
Direct Support Professional
The Arc Of Monroe
04.2019 - 02.2023
- Maintained clean, safe, and well-organized patient environment.
- Documented progress notes thoroughly to track client achievements, concerns, or changes in behavior patterns that may need attention from the interdisciplinary team.
- Assisted clients with daily living needs to maintain self-esteem and general wellness.
- Assisted with crisis intervention to de-escalate challenging behavior and maintain peaceful encounters.
- Enhanced quality of life for individuals with disabilities by providing compassionate and consistent direct support.
- Assisted clients in achieving personal goals through tailored care plans and daily skill-building activities.
Assistant Store Manager
Icing By Claire's
10.2019 - 01.2023
- Managed cash registers efficiently, ensuring accurate transactions, balancing drawers daily, and minimizing discrepancies.
- Managed opening and closing procedures and recommended changes to enhance efficiency of daily activities.
- Enhanced store appearance for increased sales by maintaining cleanliness and implementing strategic merchandise displays.
- Rotated merchandise and displays to feature new products and promotions.
- Assisted the Store Manager in analyzing sales data to identify trends and make informed decisions for improving overall store performance.
- Walked through store areas to identify and proactively resolve issues negatively impacting operations.
- Mentored new employees on company policies, procedures, and best practices to ensure their success within the organization.
- Supervised and evaluated staff to help improve skills, achieve daily objectives, and attain advancement.
Front Desk Receptionist
Euphoria Day Spa
12.2016 - 03.2019
- Greeted guests at front desk and engaged in pleasant conversations while managing check-in process.
- Maintained organized and clean front office area to create professional and welcoming environment for visitors and employees.
- Scheduled, coordinated and confirmed appointments and meetings.
- Delivered outstanding first impressions by warmly greeting visitors upon arrival at the front desk.
- Managed high-volume phone calls, directing inquiries to appropriate personnel for prompt resolution.
- Collected room deposits, fees, and payments.
- Enhanced customer satisfaction by providing efficient and professional front desk services.
Education
Doctor Of Psychology - Clinical Psychology
Finger Lakes Community College
Canandaigua, NYSkills
- Documentation skills
- De-escalation Strategies
- Mental Health Support
- Client Transportation
- Patient Observation
- Substance abuse experience
Certification
CPR
First Aide
Timeline
Behavioral Health Technician
Flacra
01.2023 - Current
Assistant Store Manager
Icing By Claire's
10.2019 - 01.2023
Direct Support Professional
The Arc Of Monroe
04.2019 - 02.2023
Front Desk Receptionist
Euphoria Day Spa
12.2016 - 03.2019
CPR
First Aide
Doctor Of Psychology - Clinical Psychology
Finger Lakes Community College
Similar Profiles
VICTORIA WILLIAMSVICTORIA WILLIAMS
HR Coordinator at FLACRAHR Coordinator at FLACRA
Jacqualynne AlnuttJacqualynne Alnutt
Peer Associate at FlacraPeer Associate at Flacra
Christopher CratsleyChristopher Cratsley
Residential Counselor at FLACRAResidential Counselor at FLACRA