Jaylin Alston
Philadelphia,PA
Summary
Compassionate professional in social work, adept at enhancing community support systems and empowering families and children through targeted interventions. Known for high productivity and efficiency in task completion, ensuring timely provision of services and resources. Possess specialized skills in case management, crisis intervention, and behavioral counseling. Excel in empathy, communication, and problem-solving, crucial for navigating complex family dynamics and school environments to foster positive outcomes.
Overview
4
4
years of professional experience
Work History
School Social Work Intern
John Wister Elementary Mastery Charter School
Philadelphia, PA
09.2024 - Current
- Assessed and evaluated student social, emotional, and behavioral needs.
- Observed and co-facilitated social, learning, and emotional classes.
- Facilitated small group counseling sessions focused on topics such as anger management, peer relationships, and self-esteem building.
- Foster positive relationships with clients
- Conducted daily reflections to evaluate the alignment of tasks with activity plans and social work competencies. Documented case notes and maintained accurate records of interactions with students and families.
- Supported students’ emotional and academic growth through tailored interventions, including small group sessions and individual support.
- Supported lunch and recess for classes.
- Designed and implemented lesson plans tailored to students' emotional and academic needs.
- Created engaging materials, including worksheets, activities, and visual aids, to enhance social-emotional learning.
- Engaged in weekly supervision meetings to reflect on progress, discuss challenges, and align tasks with social work competencies and best practices.
Direct Care Community Support Staff, Life Sharing
Access Services
Fort Washington, PA
09.2023 - 11.2024
- Assisted individuals with developmental and intellectual disabilities in the region where you serve.
- Provided creative support through a variety of tasks, activities, and/or community engagement.
- Provided direct services to individuals in their own homes, or in their natural family homes.
- Provided support as outlined in the individual’s plan of care, utilizing approved interventions.
- Engaged in safe crisis management techniques, emotional support, and positive reinforcement.
- Maintained appropriate case notes for the individuals served.
- Engaged in supervision, training, and professional development.
Guest Service Advocate, Fulfillment Advocate
Target
Wyncote, PA
08.2020 - 05.2022
- Met targeted performance levels while delivering a high level of customer service.
- Assisted with restocking store products.
- Prepared online and store pickup orders.
- Assisted customers while they checked out.
- Persuaded the potential customers to purchase a product or service.
- Enhanced productivity and customer service levels by anticipating needs and delivering outstanding support.
- Resolved customer complaints in a professional manner.
- Answered phones to respond to customer inquiries and transferred calls to appropriate staff members.
- Assisted customers with price checks, lifting heavy items and addressing other inquiries.
- Coordinated with internal teams to ensure timely and successful delivery of solutions according to client needs.
- Performed cashier duties such as processing payments, returns, and exchanges accurately.
- Assisted with returns, exchanges, and refunds in accordance with company policy.
Crew member
Panera Bread
Conshohocken, PA
08.2022 - 02.2022
- Assisted customers with checking them out, and at times, engaging in conversation.
- Restocked food, beverages, and supplies.
- Interacted pleasantly with guests to deliver quality customer service.
- Prepared beverages such as coffee drinks, smoothies, and milkshakes according to company standards.
- Demonstrated proper food safety practices by accurately completing quality control checklist.
- Organized dining room tables with condiments, napkins, and other necessities prior to seating guests.
- Answered questions regarding ingredients and preparation techniques to educate customers before placing orders.
- Resolved customer complaints in a professional manner.
- Identified needs of customers promptly and efficiently.
- Approached customers and engaged in conversation through use of effective interpersonal and people skills.
Education
Bachelor of Science - Human Services, Leadership Policy Studies
Chestnut Hill College
Philadelphia, PA05.2024
Skills
Technical Proficiency
- Expertise in technology platforms, including Canvas (Learning Management System), Microsoft Office Suite (Word, Excel, PowerPoint), Google Sheets, and Outlook
- skills
- priorities
Professional competencies
- Exceptional verbal and written communication skills, with a proven ability to articulate ideas clearly and effectively
- Strong organizational and time management abilities, adept at balancing multiple priorities, and deadlines
- Proficient in problem-solving and critical thinking, with a focus on creating innovative solutions
- Effective team collaborator with leadership experience, fostering positive interpersonal relationships
- Demonstrated adaptability and flexibility in dynamic environments, excelling under pressure
Interpersonal and personal development
- Exceptional customer service skills, with a commitment to meeting and exceeding expectations
- Self-motivated and proactive, with a proven ability to take initiative in complex situations
- Social skills training
- Experienced in stress management and maintaining composure in high-stakes scenarios
Timeline
School Social Work Intern
John Wister Elementary Mastery Charter School
09.2024 - Current
Direct Care Community Support Staff, Life Sharing
Access Services
09.2023 - 11.2024
Crew member
Panera Bread
08.2022 - 02.2022
Guest Service Advocate, Fulfillment Advocate
Target
08.2020 - 05.2022
Bachelor of Science - Human Services, Leadership Policy Studies
Chestnut Hill College
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