Jaylin Brooks

· Supervise and oversee toll collectors, ensuring efficient toll collection processes and compliance with company policies.

· Manage scheduling and approve payroll

· Monitor toll plaza operations, optimizing traffic flow and resolving operational challenges.

· Provides exceptional customer service by addressing inquiries and troubleshooting electronic toll collection issues.

• Developed strong relationships with customers, addressing concerns promptly while maintaining a polite and professional demeanor.

· Ensured adherence to safety regulations and coordinated emergency response efforts.

· Recipient of the C.R.E.S.T. Award for demonstrating exemplary respect in the workplace

• Prepared orders for shipment by picking, packing, and labeling merchandise.
• Worked safely around moving machinery.
• Collaborated with team members to achieve daily targets and complete tasks efficiently.
• Performed inventory control, such as counting, and stocking merchandise.
• Utilized barcode scanning technology to maintain accurate records of inventory.
• Consistently lifted materials weighing as much as 50 pounds.
• Assisted in training new hires, sharing best practices and providing support for their integration into the team.

• Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
• Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
• Built relationships with customers to encourage repeat business.
• Managed returns, exchanges and refunds in accordance with store policy.
• Maintained store cleanliness and organized product displays to enhance the shopping experience.
• Maintained calm demeanor and professionally managed issues in busy, high-stress situations.
• Provided positive first impressions to welcome existing, new, and potential customers.
• Rotated stock and restocked shelves to maintain product availability and store appearance.
• Maintained engagement with marketing strategies across social media platforms.
• Organized in-store promotions and events to increase foot traffic and drive additional sales opportunities.

• Promoted to Assistant Manager within one week due to strong leadership abilities.
• Managed cash registers efficiently, ensuring accurate transactions, balancing drawers daily, and minimizing discrepancies.
• Supervised and evaluated staff to help improve skills, achieve daily objectives, and attain advancement.
• Processed payments for credit and debit cards and returned proper change for cash transactions.
• Managed opening and closing procedures and recommended changes to enhance efficiency of daily activities.
• Enhanced store appearance for increased sales by maintaining cleanliness and implementing strategic merchandise displays.
• Rotated merchandise and displays to feature new products and promotions.
• Provided exceptional customer service while training and mentoring new employees.
• Ensured compliance with company policies, overseeing financial transactions and daily reporting.

• Processed customer payments efficiently while promoting car wash and detailing services.
• Maintained a clean and welcoming environment by managing lobby and restroom upkeep.
• Provided assistance and product recommendations to enhance the customer experience.
• Worked flexible schedule and extra shifts to meet business needs.
• Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
• Helped customers complete purchases, locate items, and join reward programs.
• Counted money in cash drawers at beginning and end of shifts to maintain accuracy.
• Resolved customer complaints professionally, leading to improved customer relations and loyalty.

• Greeted customers entering store and responded promptly to customer needs.
• Welcomed customers and helped determine their needs.
• Worked flexible schedule and extra shifts to meet business needs.
• Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
• Built relationships with customers to encourage repeat business.
• Counted money in cash drawers at beginning and end of shifts to maintain accuracy.
• Assisted customers with returns, refunds and resolving transaction issues.
• Enhanced customer satisfaction by providing efficient and accurate cash transactions.
• Mentored new employees on cashier duties and best practices, improving overall staff performance.
• Managed inventory levels effectively, reducing stock shortages and minimizing wastage.
• Implemented loss prevention strategies, reducing instances of theft at checkout.

• Kept work areas clean, organized, and safe to promote efficiency and team safety.
• Learned all required tasks quickly to maximize performance.
• Worked scheduled shifts and remained available to work during coworker absences, holidays, and busy periods.
• Contributed to team success by completing jobs quickly and accurately.
• Provided expert assistance to customers selecting fabrics and crafting materials.
• Managed checkout transactions, including fabric cutting and pricing adjustments.
• Ensured store inventory was well-stocked and organized for easy customer access.
• Assisted customers in selecting merchandise best suited to needs.
• Trained new team members by relaying information on company procedures and safety requirements.
• Broke down boxes and cartons, disposing of refuse in proper cardboard receptacles.

• Worked front counter and other areas.
• Took orders, prepared meals, and collected payments.
• Provided excellent customer service by greeting customers and meeting quality expectations.
• Demonstrated strong multitasking abilities, handling multiple orders simultaneously without compromising quality or efficiency.
• Kept food preparation area, equipment, and utensils clean and sanitary.
• Worked well with teammates and accepted coaching from management team.
• Enhanced team productivity by maintaining a clean and organized workspace for crew members.

• Delivered fast and efficient service in a high-volume drive-thru environment.
• Memorized and prepared regular customers' orders to enhance personalized service.
• Utilized suggestive selling techniques to promote popular menu items.
• Worked front counter, drive-thru and other areas.
• Took orders, prepared meals, and collected payments.
• Cleaned and maintained all areas of restaurant to promote clean image.
• Provided excellent customer service by greeting customers and meeting quality expectations.

• Managed inventory restocking and merchandising to ensure a well-organized sales floor.
• Assisted customers with locating products and provided recommendations based on their needs.
• Supported retail operations by maintaining store cleanliness and stockroom organization.