Summary
Overview
Work History
Education
Skills
Certification
Affiliations
Timeline
Generic

Jaylin Broussard

Pensacola,FL

Summary

Dedicated employee known for punctuality, pursuing employment options where good customer service and positive attitude will make a difference. Attentive Patient Service Representative skilled in managing patient charts, processing payments and scheduling procedures. Detailed team player with strengths in communication, customer service and multitasking. Accommodating Patient Service Representative offers account management, data entry, and customer service paired with proficiency in Microsoft Word and Excel. Greets and checks in patients and verifies correct patient information. Communicates with customers in courteous, respectful manner.

Overview

7
7
years of professional experience
1
1
Certification

Work History

Patient Service Representative

Cencora
Pensacola, FL
01.2021 - 03.2025
  • Documented and managed patient information in computer system.
  • Utilized hospital systems to update patient records, ensuring accuracy and completeness.
  • Verified insurance information, collected payments, and scheduled appointments.
  • Accessed patient information through various software applications, maintaining strict confidentiality to remain compliant with HIPAA regulations.
  • Obtained necessary signatures for privacy laws and consent for treatment.
  • Obtained insurance verification and authorization to submit financial clearance of patient accounts.
  • Handled high volume of incoming calls, providing exceptional customer service to patients and families.
  • Processed patient co-pays, deductibles, and other payments, ensuring accurate financial records.

Customer Service Representative

Evicore
Pensacola, FL
05.2020 - 03.2021
  • Provided top quality control and eliminated downtime to maximize revenue.
  • Oversaw warranty counseling process to manage expense controls.
  • Approached customers and engaged in conversation through use of effective interpersonal and people skills.
  • Answered customer inquiries and provided accurate information regarding products and services.
  • Coordinated with internal teams to ensure timely and successful delivery of solutions according to client needs.
  • Provided accurate information about products and services to customers.
  • Monitored customer satisfaction levels through surveys and feedback forms.
  • Adjusted bills and refunded money to resolve customers' service or billing complaints.

Customer Service Representative

Florida Blue
Pensacola, FL
06.2018 - 06.2020
  • Developed strong relationships with customers by providing personalized assistance and support.
  • Answered customer inquiries and provided accurate information regarding products and services.
  • Coordinated with internal teams to ensure timely and successful delivery of solutions according to client needs.
  • Resolved customer complaints promptly and efficiently.
  • Strengthened customer retention by offering discount options.
  • Maintained detailed records of customer interactions, transactions and comments for future reference.
  • Assisted customers with product selection, ordering, billing, returns, exchanges and technical support.
  • Identified needs of customers promptly and efficiently.

Education

High School Diploma -

Pineforest High School
05-2018

Skills

  • Patient record management
  • Insurance verification
  • Appointment scheduling
  • Medical billing
  • HIPAA compliance
  • Payment processing

Certification

  • Med tech

Affiliations

  • yoga
  • team mom for all sports
  • volunteer with the church to help feed homeless

Timeline

Patient Service Representative

Cencora
01.2021 - 03.2025

Customer Service Representative

Evicore
05.2020 - 03.2021

Customer Service Representative

Florida Blue
06.2018 - 06.2020

High School Diploma -

Pineforest High School

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