Jaylin Guerra

• Delivered exceptional customer service by addressing inquiries and resolving issues promptly.
• Maintained extensive product knowledge to assist customers effectively.
• Managed high volume of incoming calls and emails, consistently surpassing response time goals.
• Resolved customer complaints professionally, identifying solutions to enhance loyalty.
• Cultivated strong relationships with key clients through personalized support and consistent communication.
• Assisted customers in product selection based on preferences, driving increased sales revenue.
• Trained new team members on policies, procedures, and best practices for outstanding service.

Greeted visitors, creating positive first impressions for company representation.

• Scheduled appointments and managed calendars for multiple executives to optimize time management.
• Maintained organized front desk area, overseeing visitor sign-in and badge distribution.
• Handled sensitive documents with confidentiality, adhering strictly to privacy policies.
• Executed administrative tasks including document filing, photocopying, and correspondence preparation.
• Compiled detailed reports on daily activities, including visitor traffic and appointment metrics.