Jaylin Harris
Gainesville,FL
Summary
Dedicated Customer Service Specialist providing skills to prioritize and multi-task in fast-paced working environment. Successfully works as part of team to reach personal and business goals. Known for successfully handling escalated customer support issues.
Communicative customer service professional motivated to maintain customer satisfaction and contribute to company success. History managing large amounts of inbound calls and sustaining satisfactory relationships with customers. Offers skill with CRM systems paired with outstanding active listening and multitasking abilities.
Personable and dedicated customer service representative with extensive experience in industry. Solid team player with upbeat, positive attitude and proven skill in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success. Articulate, enthusiastic and results-oriented with demonstrated passion for building relationships, cultivating partnerships and growing businesses.
Accommodating Customer Support Specialist with documented history of exceeding customer and patron expectations. Calm and composed in stressful situations with successful record of reducing customer dissatisfaction through acknowledgment, decisive communication and focused solutions. Expert at finding win-win solutions.
Flexible customer service representative offering several years of success in resolving customer concerns and inquiries. Versed in accurately documenting call details and preparing reports. Committed to providing helpful answers and relevant information to retain clients.
Personable, friendly and solution-oriented professional with several years of experience in service and support. Customer-focused team player offering expertise in conflict mediation, time management and sales. Dedicated to customer loyalty and satisfaction.
Reliable Customer Service Representative with extensive track record in demanding sales and account management environments. Strong presenter, communicator and problem solver working effectively and productively with diverse customers and individual needs.
Overview
10
10
years of professional experience
Work History
Technical Support Representative
Conduent
Gainesville , FL
07.2024 - Current
- Maintained up-to-date knowledge of the latest technology trends, tools, and best practices in technical support.
- Collaborated with technical staff to establish goals and objectives for system improvements and upgrades.
- Resolved escalated customer service issues in a timely manner.
- Documented customer complaints and inquiries for use in technical documentation and bug tracking.
- Troubleshot customer inquiries related to software and hardware issues.
- Conducted remote diagnostics to identify and solve technical problems.
- Collaborated with other departments such as sales, marketing, and engineering, as required.
- Documented all activities related to technical support including processes, updates, changes made.
Medical Sales Representative
Life Protect 24/7
Gainesville , FL
03.2024 - 07.2024
- Developed effective sales presentations tailored to the specific needs of each customers
- Established strong relationships with callers through regular calls to discuss products and services.
Communicator
InfoCision
Gainesville, Florida
09.2023 - 03.2024
- Compiled reports on current trends in the industry relevant to corporate goals or objectives.
- Monitored news coverage related to company activities and provided analysis on trends in the media landscape.
- Drafted speeches for senior executives at industry events or other special occasions.
Home Health Aide
Touching Hearts
Gainesville, Florida
09.2022 - 01.2023
- Engaged patients in recreational activities such as reading books or playing games.
- Assisted with personal care activities, such as bathing, dressing and grooming.
- Changed bed linens and maintained a clean living environment for the client's safety.
- Reported any changes in the client's physical or emotional condition to supervisor immediately.
- Prepared meals and snacks according to prescribed diets.
- Collected information about conditions and treatment plans from caregivers, nurses, and doctors.
- Provided emotional support to clients dealing with chronic illnesses or end-of-life situations.
- Encouraged independence by teaching self-care skills such as grooming and hygiene habits.
- Transported clients to doctor appointments and social events.
- Maintained confidentiality of patient information at all times as per HIPAA regulations.
- Administered medications as instructed by physician or nurse practitioner.
- Helped clients move in bed, stand or walk using proper body mechanics techniques.
- Provided companionship and monitored health condition of clients.
Flex Service Representative
Hertz Car Rental
Gainesville
02.2020 - 03.2022
- Resolved customer complaints in a timely manner.
- Adhered to all safety protocols in accordance with company policies and regulations.
- Greeted customers and identified their needs.
- Maintained cleanliness standards for the store area including checkout counters and displays.
- Demonstrated ability to work independently or in a team environment.
- Answered incoming phone calls promptly and professionally.
- Prepared detailed reports regarding customer inquiries or complaints.
- Processed payments accurately according to established procedures.
- Performed cashiering duties such as processing payments and issuing receipts.
- Provided excellent customer service to customers by responding promptly and efficiently to inquiries, complaints and requests.
- Provided information about products and services.
- Performed data entry tasks related to customer orders into the system as required.
- Provided exceptional customer service duties by handling refunds, addressing customer complaints and ordering items for customers.
Patient Care Assistant
The Plaza Rehabilitation and Nursing Center
Gainesville, Fl
04.2020 - 07.2020
- Complemented nursing interventions by providing comfort measures such as back rubs or blankets.
- Prepared rooms for incoming patients by stocking supplies and ensuring equipment is functioning properly.
- Ensured proper nutrition by providing meals, snacks and fluids to patients as instructed by medical staff.
- Helped maintain a clean environment in all areas assigned.
- Provided assistance to nurses and other healthcare professionals in the delivery of patient care.
- Assisted with ambulation and positioning of patients according to their plan of care.
- Monitored vital signs including pulse rate, temperature, respiration rate, and blood pressure.
- Assisted with daily activities such as bathing, grooming, dressing, feeding, and transferring patients.
Assistant Residential Manager
The Arc of Alachua County
Gainesville, FL
04.2019 - 01.2020
- Assisted in recruiting, interviewing and hiring new employees as needed.
- Analyzed data from monthly reports to determine potential areas for improvement in operational efficiency.
- Tracked inventory of supplies and materials used in day-to-day operations.
Human Service Worker
Tacachale
Gainesville, FL
03.2016 - 02.2019
- Educated patients on self-care techniques that would help them maintain their independence.
- Transported residents within the facility as needed.
- Ensured compliance with HIPAA regulations regarding confidentiality of information.
- Observed patients for any physical or emotional changes, reported findings to medical staff immediately.
- Maintained a clean, safe environment for the patient by adhering to infection control policies and procedures.
- Assisted with range of motion exercises and other rehabilitative activities per physician orders.
- Monitored food intake and output as directed by nursing staff.
- Administered medications under supervision of a licensed nurse.
- Recognized signs, symptoms of abuse, neglect and reported them per policy.
- Demonstrated excellent customer service skills when interacting with patients, families and guests.
- Provided emotional support to family members during difficult times.
- Provided assistance with activities of daily living, including bathing, dressing and grooming.
- Participated in educational programs designed to improve knowledge of health care practices.
- Assisted in preparing meals according to prescribed diets while monitoring food consumption levels.
- Monitored vital signs such as pulse rate, respiration rate, and blood pressure.
Education
High School Diploma -
Gainesville High School
Gainesville, FL06-2013
Skills
- Sales Presentations
- Cold-calling
- Negotiation
- Client Relationship Management
- Goal-Oriented
- Contract Negotiation
- Salesmanship
- Building client relationships
- Persuasive Communication
- Customer Communication
- Product and Service Promotion
- Customer Technical Support
- Customer Service
- Product management and pricing
- Problem-solving abilities
- Product and service knowledge
Education and Training
Gainesville, FL
Contact
Gainesville, FL 32607
Timeline
Technical Support Representative
Conduent
07.2024 - Current
Medical Sales Representative
Life Protect 24/7
03.2024 - 07.2024
Communicator
InfoCision
09.2023 - 03.2024
Home Health Aide
Touching Hearts
09.2022 - 01.2023
Patient Care Assistant
The Plaza Rehabilitation and Nursing Center
04.2020 - 07.2020
Flex Service Representative
Hertz Car Rental
02.2020 - 03.2022
Assistant Residential Manager
The Arc of Alachua County
04.2019 - 01.2020
Human Service Worker
Tacachale
03.2016 - 02.2019
High School Diploma -
Gainesville High School