Jaylin Knibbs
Casselberry,FL
Summary
Motivated individual with years thriving in fast-paced environments. Works independently, with minimal supervision and pitch's in to complete tasks. Demonstrates consistently strong work ethic and adherence to company policy and procedures. Enthusiastic worker eager to contribute to team success through hard work, attention to detail and excellent problem solving skills. All in all I'm a man who doesn't settle and is determined to be the best no matter the obstacle!
Overview
6
6
years of professional experience
Work History
Apprentice Meat Cutter
Publix
01.2022 - Current
- Maintained and stocked display cases by transporting wrapped products from work area or cooler to display cases.
- Verified proper inventory levels, product quality and freshness to prevent sale of spoiled products.
- Assisted customers daily by taking and filling special orders and making product suggestions.
- Adhere to safety and cleanliness standards and maintained equipment.
- Performed meat inspections and checked temperature environment to maximize food safety.
Customer Service Office Staff Member
Publix
07.2018 - 01.2022
- Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences.
- Investigated and resolved customer inquiries and complaints quickly.
- Recommended products to customers, thoroughly explaining details.
- Responded proactively and positively to rapid change.
- Exhibited high energy and professionalism when dealing with clients and staff.
- Delivered prompt service to prioritize customer needs.
- Met customer call guidelines for service levels, handle time and productivity.
- Educated customers about billing, payment processing and support policies and procedures.
- Responded to customer requests, offering excellent support and tailored recommendations to address needs.
- Promoted superior experience by addressing customer concerns, demonstrating empathy and resolving problems swiftly.
- Maintained up-to-date knowledge of product and service changes.
- Trained new personnel regarding company operations, policies and services.
- Developed highly empathetic client relationships and earned reputation for exceeding service standard goals.
- Provided excellent customer care by responding to requests, assisting with product selection and handling ordering functions.
- Communicated professionally with colleagues, freelancers and clients.
- Collaborated with staff members to enhance customer service experience and exceed team goals through effective client satisfaction rates.
- Managed timely and effective replacement of damaged or missing products.
- Trained staff on operating procedures and company services.
- Cross-trained and provided back up for customer service managers.
- Sought ways to improve processes and services provided.
- Cross-trained and backed up other customer service managers.
Cashier
Publix
10.2016 - 07.2018
- Operated cash register for cash, check and credit card transactions with excellent accuracy levels.
- Worked flexible schedule and extra shifts to meet business needs.
- Helped customers complete purchases, locate items and join reward programs.
- Restocked and organized merchandise in front lanes.
- Promoted customer loyalty and consistent sales by delivering friendly service and knowledgeable assistance.
- Collected and authorized payments of guests.
- Maintained secure cash drawers, promptly resolving discrepancies in daily totals.
- Reconciled cash drawer at start and end of each shift, accounting for errors and resolving discrepancies.
- Checked identification for proof-of-age for alcohol and tobacco sales.
- Mentored new team members on POS system operation, customer service strategies and sales goals.
- Performed cash, card and check transactions to complete customer purchases.
- Operated cash register to record transactions accurately and efficiently.
- Used POS system to enter orders, process payments and issue receipts.
Front End Customer Service Associate
Publix
04.2016 - 10.2016
- Created and maintained pleasant and calming environment to deliver excellent experience for members and guests.
- Participated in meetings and workgroups to integrate activities, communicate issues and resolve problems.
- Completed check-in procedures using manual and computerized methods to expedite processes and promote customer satisfaction.
- Greeted and verified members and guests upon entry to optimize security.
- Performed cleaning duties to establish and maintain neat, organized and presentable front desk area.
- Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences.
- Investigated and resolved customer inquiries and complaints quickly.
Education
Master of Arts - Business Administration And Management
Valencia College
Orlando, FL04.2023
High School Diploma -
Edgewater High School
Orlando, FL06.2016
Skills
- Efficient and Detail-Oriented
- Issue and Complaint Resolution
- Upbeat and Positive Personality
- Responding to Difficult Customers
- Building Customer Trust and Loyalty
- Multitasking and Time Management
- Calm and Professional Under Pressure
- Customer Care
Timeline
Apprentice Meat Cutter
Publix
01.2022 - Current
Customer Service Office Staff Member
Publix
07.2018 - 01.2022
Cashier
Publix
10.2016 - 07.2018
Front End Customer Service Associate
Publix
04.2016 - 10.2016
Master of Arts - Business Administration And Management
Valencia College
High School Diploma -
Edgewater High School
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