Jaylin Lozano
San Antonio
Summary
Dedicated and solutions-oriented Customer Service support professional with over 3 years of experience in providing exceptional customer service in fast-paced environments. Skilled in problem-solving, conflict resolution, and relationship building. Adept at managing high call volumes, emails, and chat inquiries to ensure customer satisfaction and retention. Proven ability to adapt quickly to new technologies and processes. Seeking to leverage my strong communication skills and customer-centric approach to contribute to a customer service team.
Overview
4
4
years of professional experience
Work History
Bookkeeper
H-E-B
11.2022 - Current
- Prepared financial reports, including profit and loss statements and balance sheets, for management review
- Maintained organized and up-to-date financial records and documentation in compliance with regulatory requirements
- Collaborated with external auditors to provide necessary documentation and support during audits
Business Center Specialist
H-E-B
08.2021 - Current
- Expertly managed day-to-day operations of a high-traffic business center, ensuring efficiency and excellent customer service
- Proficiently handled a variety of administrative tasks, including preparing reports and managing office supplies inventory
- Skilled in utilizing various office equipment, such as printers, copiers, and fax machines, to support business center activities
- Collaborated with cross-functional teams to coordinate events, workshops, and seminars held in the business center, enhancing its role as a community hub
Cashier/Inside Sales Representative
Liber-T
09.2020 - 08.2021
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Answered questions about store policies and addressed customer concerns.
- Greeted customers entering store and responded promptly to customer needs.
- Stocked, tagged and displayed merchandise as required.
- Assisted customers with returns, refunds and resolving transaction issues.
- Worked with floor team and managers to meet wide range of customer needs.
Education
High School Diploma -
Highlands High School
San Antonio, TX06.2021
Skills
- Detail oriented
- MS Office proficient
- Data entry
- Multi-tasking
- Customer Service
- Adaptable and reliable
- Financial recordkeeping
- Inventory tracking
- Auditing
- Client engagement
Timeline
Bookkeeper
H-E-B
11.2022 - Current
Business Center Specialist
H-E-B
08.2021 - Current
Cashier/Inside Sales Representative
Liber-T
09.2020 - 08.2021
High School Diploma -
Highlands High School
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