Summary
Overview
Work History
Education
Skills
Timeline
Generic

Jaylin Lucero

Clovis,NM

Summary

Dynamic and detail-oriented professional with proven customer service expertise at Hampton Inn & Home 2 Suites By Hilton. Skilled in cash handling and problem-solving, I excel in creating welcoming environments and resolving client issues efficiently. Recognized for strong organizational skills and the ability to manage multiple tasks while maintaining high service standards.

Overview

4
4
years of professional experience

Work History

Receptionist

Hampton Inn & Home 2 Suites By Hilton
08.2024 - 08.2025
  • Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
  • Confirmed appointments, communicated with clients, and updated client records.
  • Answered phone promptly and directed incoming calls to correct offices.
  • Kept reception area clean and neat to give visitors positive first impression.
  • Handled cash transactions and maintained sales and payments records accurately.
  • Resolved customer problems and complaints.
  • Maintained a well-organized reception area with updated materials, contributing to a welcoming environment for visitors.
  • Responded to inquiries from callers seeking information.

Drive Thru Operator, Cashier

HteaO
01.2022 - 01.2025
  • Operated POS platform and verified cash and card transactions to maintain accurate drawer by end of shift.
  • Operated and maintained drink equipment and cash register properly and safely to prevent costly malfunctions.
  • Supported other team members during busy shifts by stepping in when necessary, demonstrating flexibility and adaptability within the workplace environment.
  • Managed cash transactions accurately, ensuring proper handling of payments and change.
  • Maximized order accuracy by repeating orders back to customers before finalizing their transaction.
  • Utilized strong multitasking skills to manage multiple orders simultaneously without compromising quality or timeliness of service delivery.

Education

No Degree - Basics

CCC
Clovis, NM

High School

Grady High School
Grady
05-2022

Skills

  • Organization skills
  • Time management
  • Problem-solving skills
  • Customer/Client relations
  • Friendly
  • Customer service
  • Attention to detail
  • Listening skills
  • Cash handling
  • Telephone etiquette
  • Sensitive information handling

Timeline

Receptionist

Hampton Inn & Home 2 Suites By Hilton
08.2024 - 08.2025

Drive Thru Operator, Cashier

HteaO
01.2022 - 01.2025

No Degree - Basics

CCC

High School

Grady High School

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