Jaylin Roberts
Fayetteville,NY
Summary
Proven professional with a solid background in customer service and office organization, honed at Avid Hotel and other notable venues. Excelled in enhancing guest relations and streamlining operations, achieving a significant improvement in customer satisfaction. Skilled in telephone etiquette and adept at leveraging hospitality skills to meet and exceed employer expectations.
Overview
4
4
years of professional experience
Work History
Front Desk Receptionist
Avid Hotel
Fayetteville, Arkansas
11.2024 - Current
- Greeted customers warmly and made them feel welcome.
- Responded to customer inquiries via phone, email, and in person.
- Handled cash transactions accurately, balancing the register at the end of each shift.
- Reconciled daily financial transactions against cash receipts at the end of each day's business activity.
- Updated customer information in databases regularly to ensure accuracy of records.
- Maintained an organized reception area and ensured that all guests were attended to promptly.
Retail Associate
Magnolia Trading Post
Siloam Springs, Arkansas
01.2024 - 05.2025
- Cashier
- Modeled new arrivals for social media.
- Handled social media accounts.
- Assisted with special projects such as reorganizing the store layout or launching new products.
- Tagged and steamed clothes.
Hostess
Walk ons Sports Bistreaux
Fayetteville, Arkansas
05.2023 - 12.2024
- Maintained a clean and organized dining area.
- Greeted guests warmly upon arrival, seating them promptly.
- Provided excellent customer service by addressing customer needs promptly.
Lifeguard
City of Siloam Springs
Siloam Springs, Arkansas
05.2021 - 08.2022
- Reported any unsafe conditions or suspicious activity to management immediately.
- Monitored swimmers to ensure safety in the pool area.
- Assisted with orientation sessions for new lifeguards in training.
Education
High School Diploma -
Siloam Springs High School
Siloam Springs, AR05-2023
Some College (No Degree) - Business Marketing
University of Arkansas
Fayetteville, ARSkills
- Hospitality
- Customer assistance and interaction
- Telephone etiquette
- Office organization
- Guest relations
Timeline
Front Desk Receptionist
Avid Hotel
11.2024 - Current
Retail Associate
Magnolia Trading Post
01.2024 - 05.2025
Hostess
Walk ons Sports Bistreaux
05.2023 - 12.2024
Lifeguard
City of Siloam Springs
05.2021 - 08.2022
High School Diploma -
Siloam Springs High School
Some College (No Degree) - Business Marketing
University of Arkansas
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