Jaylin Santiago
Palm Bay
Summary
Dedicated retail sales associate with proven skills in cash handling, customer assistance, and problem-solving. Committed to enhancing the shopping experience and driving sales through effective teamwork and organized store management.
Overview
3
3
years of professional experience
Work History
Retail Sales Associate
JC Penny
04.2024 - Current
- Assisted customers with product selection and inquiries, enhancing shopping experience.
- Maintained organized sales floor, ensuring merchandise was well-displayed and accessible.
- Operated point-of-sale systems efficiently, processing transactions accurately.
- Collaborated with team members to achieve daily sales goals and improve store performance.
- Resolved customer complaints effectively, promoting satisfaction and loyalty.
- Greeted customers and helped with product questions, selections, and purchases.
- Monitored inventory levels, assisting in restocking and managing product displays accordingly.
- Maintained a clean and organized store environment, enhancing the overall shopping experience for customers.
- Helped customers complete purchases, locate items, and join reward programs.
- Handled returns and exchanges professionally, resolving customer issues while adhering to company policies.
- Promoted special offers and events by engaging with customers on the sales floor, driving awareness of promotions and boosting sales conversion rates.
- Greeted customers and provided outstanding customer service.
- Streamlined checkout process, reducing wait times and improving customer satisfaction.
Retail Sales Associate
Jd Sportsplex
09.2025 - 11.2025
- Implemented visual merchandising strategies to enhance product visibility and attract shoppers.
- Answered questions about store policies and addressed customer concerns.
- Boosted customer satisfaction by providing exceptional service and addressing concerns promptly.
- Processed transactions efficiently using point-of-sale systems, minimizing wait times for customers at checkout.
- Enhanced visual merchandising displays by arranging products strategically, attracting more customers to the store.
- Coordinated with stock team to expedite restocking of high-demand items.
- Fostered positive shopping environment, greeting customers warmly and providing personalized assistance.
Retail Sales Associate
Rack Room Shoe Store
06.2023 - 11.2023
- Increased sales revenue through effective product recommendations tailored to individual customers.
- Consistently met personal sales goals through proactive engagement with customers and upselling techniques when appropriate.
- Participated in periodic inventory counts to maintain accurate stock levels.
- Supported store management in planning and executing seasonal promotions and sales events.
- Managed cash register, ensuring accurate transactions and safeguarding against losses.
- Increased sales floor efficiency by organizing merchandise and ensuring items were easy to locate.
- Enhanced store appearance and shopping experience with meticulous shelf organization and cleanliness.
- Handled customer complaints with empathy and patience, resolving issues to maintain positive store reputation.
- Engaged with customers on sales floor, offering assistance and improving shopping experience.
Trampoline Coach
Altitude Trampoline Park
09.2022 - 01.2023
- Assisted in maintaining facility cleanliness and equipment safety checks to ensure a safe environment.
- Kept games moving by maintaining game rules and managing game conflicts.
- Inspected sporting equipment and examined participants to verify compliance with event and safety regulations.
- Enforced gymnasium policies such as no foul language, taunting or poor sportsmanship to maintain respectful playing atmosphere.
- Processed customer transactions accurately and efficiently, ensuring a smooth checkout experience.
- Maintained knowledge of product promotions and store policies to assist customers effectively.
- Managed cash register operations, balancing cash drawers at the beginning and end of shifts.
- Provided exceptional customer service, addressing inquiries and resolving issues promptly.
- Welcomed customers and helped determine their needs.
- Worked flexible schedule and extra shifts to meet business needs.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
Education
High School Diploma -
Bayside High School
Palm Bay, FL05-2025
Skills
- Teamwork
- Problem-solving
- Teamwork and collaboration
- Time management
- Cash handling
- Customer assistance
- Retail sales
- Flexible schedule
- Product knowledge
- Cash register operation
- Store maintenance
- Fitting room maintenance
Timeline
Retail Sales Associate
Jd Sportsplex
09.2025 - 11.2025
Retail Sales Associate
JC Penny
04.2024 - Current
Retail Sales Associate
Rack Room Shoe Store
06.2023 - 11.2023
Trampoline Coach
Altitude Trampoline Park
09.2022 - 01.2023
High School Diploma -
Bayside High School