Jaylin Wallace
Fort Mill,SC
Summary
Seeking a position that will allow me to utilize my strong communication skills, customer service skills, technical skills and my ability to work well with people. Dedicated Customer Service professional with knowledge of service delivery and proven multitasking abilities. Committed to maintaining professional relationships to increase profitability and drive business results.
Overview
8
8
years of professional experience
Work History
Technical Support Customer Service Rep 1
Spectrum Business/ Charter Communications
10.2021 - Current
- Provide high level of customer service via phone in an efficient, friendly, and knowledgeable manner.
- Via Phone help customers set up wireless devices in their home
- Answer customer questions on digital phone features and service
- Troubleshoot internet connectivity with customer owned devices
- Effectively communicate with customers and other departments via phone
- Willingness to learn and stay current with new internet connected devices including mobile phones, gaming systems, computers, and other in-home technology.
- Perform all other duties as assigned.
IT Support Specialist Contractor
Go Health
09.2021 - 11.2021
- Consulting with IT managers and other departments as required.
- Providing IT assistance to staff and customers
- Training end-users on hardware functionality and software programs
- Monitoring hardware, software, and system performance metrics
- Updating computer software such as imaging
- As well as upgrading hardware and systems.
- Maintaining databases
- Documenting processes and performing diagnostic tests
Package Handler/Non-inventory Material Handler
Amazon
10.2020 - 10.2021
- Off load, inspect and verify receipt of product against actual order
- Accurately and safely put away non-inventory goods
- Shipping (returns, transfers and special requests) of non-inventory supplies
- Interface with suppliers and drivers to insure accurate receipt of paperwork (BOL, etc.) and physical goods….correct where necessary
- Enter receipts and transfers into Oracle
- Interface with Non Inventory Receivers and Buyers from other FC's to help ensure consistency of process
- Operation of PIT Equipment (Forklift/Reach Truck/Walkie)
- Organization and distribution of packaging and office supplies
- Perform accurate daily, weekly and monthly Inventory Cycle Counts (including all consumable supplies and marketing inserts)
- Accurately enter weekly/month end cycle counts into Oracle
- Accurate record keeping and assisting the Buyer(s) in tracking supplier performance.
- Maintained injection and flow of marketing inserts and promotional boxes where appropriate.
- Used hand-held scanners and physical logs to accurately track item movements.
- Improved package handling efficiency by implementing proper sorting and organizing techniques.
- Aided in maintaining warehouse cleanliness, ensuring an organized workspace conducive to efficient operations.
- Upheld security measures by screening packages according to established protocols and reporting any suspicious items promptly.
- Shipped material and performed boxing, packing, labeling, and preparation of related documents.
Server
Duckworth's Bar & Grille
03.2019 - 10.2020
- Presented menus to patrons and answered questions about menu items, and made recommendations upon request
- Collected payments from customers
- Restocked and cleaned dining area
- Provided excellent customer service to patrons
- Have good knowledge of beer / beer blend beverages
- Attend monthly meetings about upcoming promotions and beverage updates.
Front End Cashier / Customer Service / Shoe Department Sales Associate
Kohl's
03.2018 - 07.2019
- Maintain professional repartee with customers and peers while using cross functional company resources
- Flex coverage between checkout, store pickup(BOPUS) and shoe department as necessary
- Engage customers using soft skills while solving issues, providing end-to-end solutions with fast and accurate processing of transactions such as bill payments, and processing credit applications
- Train new associates.
- Maintained a well-organized and clean workstation, ensuring a positive shopping experience for customers.
Server / Server Assistant
Bravo Brio Restaurant Group Inc.
05.2016 - 04.2018
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Served food and beverages promptly with focused attention to customer needs.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
- Performed opening and closing duties, ensuring the dining area was prepared for seamless service transitions.
Front End Cashier / Customer Service
Best Buy
03.2017 - 12.2017
- Flexed coverage between Checkout, Store Pickup and Customer Service as necessary
- Maintained professional communication with customers and peers while using cross functional company resources and tools
- Engaged customers using soft skills while solving issues, provided end-to-end solutions with fast and accurate processing of transactions.
Education
Associate of Arts - Marketing
Central Piedmont Community College
Charlotte, NC03.2025
High School Diploma -
Marvin Ridge High School
Waxhaw, NC01.2014
Skills
- Customer Service
- Problem-solving abilities
- Active Listening
- Critical Thinking
- Computer Proficiency
- Technical Support
- Payment Processing
- Data Entry
Timeline
Technical Support Customer Service Rep 1
Spectrum Business/ Charter Communications
10.2021 - Current
IT Support Specialist Contractor
Go Health
09.2021 - 11.2021
Package Handler/Non-inventory Material Handler
Amazon
10.2020 - 10.2021
Server
Duckworth's Bar & Grille
03.2019 - 10.2020
Front End Cashier / Customer Service / Shoe Department Sales Associate
Kohl's
03.2018 - 07.2019
Front End Cashier / Customer Service
Best Buy
03.2017 - 12.2017
Server / Server Assistant
Bravo Brio Restaurant Group Inc.
05.2016 - 04.2018
Associate of Arts - Marketing
Central Piedmont Community College
High School Diploma -
Marvin Ridge High School
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