Summary
Overview
Work History
Education
Skills
Timeline
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Jaylin Williams

Lawrenceville,Georgia

Summary

Professional with strong background in customer interactions and service solutions. Highly skilled in conflict resolution, communication, and problem-solving, ensuring customer satisfaction and loyalty. Effective team collaborator, adaptable to changing needs, and consistently focused on achieving results through efficient and empathetic service. Known for reliability and proactive approach to meeting customer and organizational goals.

Overview

10
10
years of professional experience

Work History

Verification Analyst

Truckstop.com
04.2022 - Current
  • Maintained a 98% accuracy rate verifying customer documents for compliance and operational standards.
  • Processed over 200 transactions daily, ensuring service efficiency, and regulatory compliance.
  • Resolved client discrepancies by collaborating across departments, reducing processing time by 15%.
  • Used data analytics to identify fraud risks.
  • Assisted in resolving escalated complaints related to account verifications.
  • Identified fraudulent activities through meticulous analysis, protecting clients from potential losses.
  • Conducted detailed research and verification of customer information for accuracy and compliance with company standards.

Account Manager

Nolan Transportation Group, LLC
11.2020 - 01.2023
  • Exceeded annually sales goal by generating 150k in annual sales Volume
  • Managed client accounts, including UPS and MNX, providing real-time shipment tracking.
  • Maintained high client retention rate by providing exceptional customer service and anticipating client needs.
  • Handled customer outreach, scheduling, compliance, and issue resolution across a national territory.
  • Supported sales teams with quoting, dispatching, and winning client retention deals.
  • Utilized software programs to track shipments from origin to destination.
  • Develop strong working relations with carriers and/or underwriters

Collections Specialist

Hollis Cobb Associates
11.2019 - 11.2020
  • Provided high-volume patient intake, registration, and financial counseling support.
  • Conducted account verifications and pre-authorizations, improving insurance approval processes.
  • Led departmental training for new employees, supporting staff development and accuracy in service.
  • Negotiated to collect balance in full.
  • Delivered exceptional customer service on collection calls and maintained calm and professional demeanor.
  • Maintained compliance with state and federal regulations during all collections activities, ensuring ethical business practices.
  • Maintained high volume of calls and met demands of busy and productive group.
  • Trained new team members on scripts, company services, and collection strategies.

Customer Service Representative

Lincare Healthcare
12.2015 - 12.2018
  • Handled order processing, scheduling, and prior authorizations for durable medical equipment (DME).
  • Managed inbound calls and collaborated across clinical and logistics teams to ensure patient care.
  • Answered customer inquiries and provided accurate information regarding products and services.
  • Assisted customers with product selection, ordering, and billing.
  • Resolved complex problems by working with other departments to provide solutions that meet customer needs.

Education

South College
Atlanta GA
10-2026

Skills

  • Microsoft Excel
  • Microsoft outlook
  • Customer relationship management (CRM)
  • Customer service
  • Problem-solving
  • Attention to detail
  • Excellent communication
  • Critical thinking
  • Effective communication
  • Adaptability and flexibility
  • Analytical thinking
  • Goal setting
  • Customer relations

Timeline

Verification Analyst

Truckstop.com
04.2022 - Current

Account Manager

Nolan Transportation Group, LLC
11.2020 - 01.2023

Collections Specialist

Hollis Cobb Associates
11.2019 - 11.2020

Customer Service Representative

Lincare Healthcare
12.2015 - 12.2018

South College

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