Jaylind Stevens
Jessup,MD
Summary
Professional Lead Technician with solid background in troubleshooting, repairing, and maintaining complex systems. Skilled in diagnostics, customer service, and technical support, fostering team collaboration and consistently achieving high-quality results. Reliable and adaptable, ensuring seamless operations and problem resolution in dynamic environments. Strong communication and leadership abilities, enhancing team efficiency and performance.
Overview
8
8
years of professional experience
1
1
Certification
Work History
Lead Service Technician
Assured Fire Protection
Columbia, MD
05.2017 - Current
- Supervised daily operations and maintenance tasks for service equipment.
- Led troubleshooting efforts for complex technical issues, ensuring timely resolutions.
- Trained junior technicians on best practices and equipment handling procedures.
- Implemented process improvements that enhanced service delivery efficiency.
- Maintained compliance with safety regulations and industry standards during operations.
- Provided exceptional customer service by clearly communicating timelines, expectations, and results throughout the entire service process.
Education
High School Diploma - undefined
WILDE LAKE HIGH SCHOOL
MDSkills
- Test faulty equipment to diagnose malfunctions, using test equipment or software, and applying
- Knowledge of the functional operation of electronic units and systems
- Examine work orders and converse with equipment operators to detect equipment problems and to
- Ascertain whether mechanical or human errors contributed to the problems
- Perform scheduled preventive maintenance tasks, such as checking, cleaning, or repairing
- Equipment, to detect and prevent problems
- Study blueprints, schematics, manuals, or other specifications to determine installation procedures
- Calibrate testing instruments and installed or repaired equipment to prescribed specifications
- Coordinate efforts with other workers involved in installing or maintaining equipment or
- Components
- Operate equipment to demonstrate proper use or to analyze malfunctions
- Consult with customers, supervisors, or engineers to plan layout of equipment or to resolve problems
- In system operation or maintenance
- Maintain inventory of spare parts
- Sign overhaul documents for equipment replaced or repaired
- Assist customers by providing information and resolving their complaints
- Answer customers' questions, and provide information on procedures or policies
- Electrical installation
- Battery systems
- Power supplies
- Conduit bending
- Panel building
- Control systems
- Circuit analysis
Certification
NICET level 1
Timeline
Lead Service Technician
Assured Fire Protection
05.2017 - Current
High School Diploma - undefined
WILDE LAKE HIGH SCHOOL