Summary
Overview
Work History
Education
Skills
Accomplishments
Languages
Timeline
Generic

Jayline Berdecía

Kissimmee

Summary

Experienced with managing complex reservation systems to maximize efficiency and customer satisfaction. Utilizes strong organizational and communication skills to handle high volumes of bookings seamlessly. Track record of maintaining accuracy and professionalism under pressure.

Overview

12
12
years of professional experience

Work History

Reservations Agent

Four Seasons Resort Orlando At Walt Disney World Resort
Orlando
01.2018 - Current
  • Managed high call volume with exceptional attention to detail, resulting in fewer booking errors and cancellations.
  • Developed strong relationships with travel agents and corporate clients, leading to increased referral business and repeat bookings.
  • Provided customers with information about availability and pricing.
  • Provided high level of customer service to each person by engaging customer and using active listening and effective interpersonal skills.
  • Utilized advanced reservation software systems effectively to manage bookings, track availability, and update guest records accurately.

ROOMS CONTROLLER

Renaissance Orlando at SeaWorld
Orlando
12.2015 - 01.2018
  • Assign room according to guest request and preferences whenever possible. Pre-register designated guests and prepare key packets.
  • Organize and coordinate check-in/pre-registration procedures for arriving groups.
  • Review/Track/Accommodate requests for room/check-out changes when possible; communicate status to appropriate staff.
  • Ensure rates match market codes and document exceptions. Verify and adjust billing for guests.
  • File guest paperwork or documentation. Set up/process all guest check-ins/check-outs
  • Activate room keys. Secure valid payment. Identify any over-commitments. Perform duplicate reservation checks; block rooms.
  • Run daily reports. Follow up with guests to ensure their requests or problems have been met to their satisfaction.

FRONT DESK LEAD

Legacy Vacation Club
Kissimmee
01.2014 - 12.2015
  • Process check ins and check outs
  • Monitor and assist service, evaluate and address guest issues and satisfaction
  • Develop and maintain office forms and procedures
  • Answer telephone and direct calls accordingly
  • Accept and sign the delivery of letters, packages, etc. and distribute them either personally or through an interoffice dispatching system
  • Manager on duty shifts

Education

Computer Science

Universidad Interamericana de Puerto Rico
Bayamón, P.R.
05.2009

Skills

  • Reservation management
  • Proficient in Microsoft 365
  • Customer relationship management
  • Upselling
  • Guest services
  • Email etiquette

Accomplishments

  • Pineapple Award - CFHLA (nominee) 2016
  • Pineapple Award - CFHLA (nominee) 2017

Languages

English
Native/ Bilingual
Spanish
Native/ Bilingual

Timeline

Reservations Agent

Four Seasons Resort Orlando At Walt Disney World Resort
01.2018 - Current

ROOMS CONTROLLER

Renaissance Orlando at SeaWorld
12.2015 - 01.2018

FRONT DESK LEAD

Legacy Vacation Club
01.2014 - 12.2015

Computer Science

Universidad Interamericana de Puerto Rico

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