Jayline Pena
Miami,Florida
Summary
Obtain a challenging position with a company/organization where I can utilize all my skill set in an effective manner to grow and contribute to the goals and needs of the environment.
Overview
3
3
years of professional experience
1
1
Certification
Work History
Sushi Maki Palmetto Bay
Server
14491 S Dixie Hwy, Miami, FL 33176
10.2024 - Current
- Assist customers via phone orders
- Able to proficiency explain the menu to new hires
- Multitasking throughout a busy shift, helping different positions
- Trained new FOH throughly
- Help provide service to customers dining to ensure the have a pleasant experience
- Help with customer complaints and find a reasonable solutions
- Worked effectively in fast-paced environments.
- Skilled at working independently and collaboratively in a team environment.
- Proven ability to learn quickly and adapt to new situations.
Desk Assistant
Eclipse Consulting
Miami, Florida
06.2023 - 08.2023
- Assisted in managing client inquiries and requests through effective communication and problem-solving skills.
- Coordinated scheduling for team meetings, enhancing collaboration among project members.
- Prepared and maintained comprehensive documentation for ongoing projects, ensuring accuracy and accessibility.
- Assist clients via phone and email.
Education
Associate of Arts -
Miami Dade College
Miami, FLHigh School - Criminal Justice
Coral Reef Senior High School
Miami, FL06.2024
Skills
- Friendly, positive attitude
- Teamwork and collaboration
- Customer service
- Problem-solving
- Time management
- Attention to detail
- Flexible and adaptable
- Dependable and responsible
- Multitasking
- Critical thinking
- Organizational skills
- Calm under pressure
- Active listening
- Organization and time management
- Problem resolution
- Verbal communication
LANGUAGE SKILLS
Read, write, and speak Spanish and English. Native language English.
Interests
Four-time National Champion for Top Gun All Stars Dance and Cheerleading
SUMMARY OF QUALIFICATIONS
I have developed a strong work ethic and the ability to take control of any situation. I can develop productive relationships with colleagues, customers, and staff at all levels. I can multi-task while maintaining high quality of work and can execute quality service under strict deadlines and extreme pressure. Have thorough expertise in flexibility, adaptability, and have a strong dedication to provide quality care for ultimate customer satisfaction.
Certification
ServSafe Food Handler Certification
Timeline
Sushi Maki Palmetto Bay
Server
10.2024 - Current
Desk Assistant
Eclipse Consulting
06.2023 - 08.2023
High School - Criminal Justice
Coral Reef Senior High School
Associate of Arts -
Miami Dade College