Jayling Cruz
Charlotte,NC
Summary
Capable Patient Representative dedicated to providing superior support for patients in need of reliable information regarding insurance coverage, finance options and documentation requirements. Well-versed in scheduling and database management functions for streamlined communication and reduced correspondence backlogs. Excels at identifying client needs and concerns to improve engagement strategies and overall service.
Overview
3
3
years of professional experience
1
1
Certification
Work History
Quality Control Inspector
International Paper
- Improved product quality by conducting thorough inspections and identifying defects in a timely manner.
- Enhanced production efficiency by implementing standardized inspection processes and procedures.
- Maintained compliance with industry regulations through meticulous record-keeping and documentation of inspection results.
- Reduced product rejection rates by collaborating with production teams to address quality issues proactively.
Patient Service Specialist
Atrium Healthcare
02.2022 - Current
- Improved patient satisfaction by providing efficient and friendly service during check-ins, registrations, and scheduling appointments.
- Enhanced clinic workflow by managing patient records and ensuring accurate documentation of medical histories.
- Reduced wait times for patients by optimizing appointment schedules and coordinating with clinical staff.
- Increased patient loyalty through timely follow-up calls and addressing inquiries or concerns.
- Ensured HIPAA compliance by maintaining strict confidentiality of patient information while handling sensitive documents.
- Provided exceptional customer service, resolving patient complaints promptly and professionally.
Dental Assistant Intern
Smile For Life Dentistry
01.2022 - 02.2022
- Sanitized equipment, cleaned treatment rooms and restocked supplies after each patient's treatment to maintain cleanliness and prepare for next patient.
- took bitewing,periapical,panoramic and occlusal X-rays and prepared for dentist to review.
- Entered patient data into dental records system and observe confidentiality rules to maintain patient privacy.
- Administered X-rays under supervision.
- Broke down set up equipment and sanitized various dental tools.
Guest Services
Atrium Health
02.2021 - 02.2022
- Maintained composure in stressful situations and continued to provide helpful and kind guest services for fantastic customer satisfaction.
- Monitored staffing levels to provide adequate coverage for guest services.
Education
Dental Assisting
DA Academy of NORTH Carolina
Charlotte,NCHigh School Diploma -
Harding University High School
Charlotte06.2018
Skills
- Bilingual
- Fast paced
- Good working with other
- Great customer services
- Can work alone with no supervision
- Registration & Scheduling
- Organized and Efficient
- Calm and effective under pressure
- Caring and Empathetic
Certification
- Dental Assisting
- Coronal polishing =
- Dental radiology
- CPR
Timeline
Patient Service Specialist
Atrium Healthcare
02.2022 - Current
Dental Assistant Intern
Smile For Life Dentistry
01.2022 - 02.2022
Guest Services
Atrium Health
02.2021 - 02.2022
Quality Control Inspector
International Paper
Dental Assisting
DA Academy of NORTH Carolina
High School Diploma -
Harding University High School