JAYLING LIRIANO
Oviedo,FL
Summary
Self-starting Operations Manager offering high-level experience in supervision of workover and completion operations. Adept at directing work of completion consultants and completion supervisors. Successful introducing lean manufacturing to increase productivity and cut costs of completion. Well organized, attentive to detail and vigilant in achieving safety and environmental impact reduction objectives. Strong leader and problem-solver dedicated to streamlining operations to decrease costs and promote organizational efficiency. Uses independent decision-making skills and sound judgment to positively impact company success. Hardworking and passionate job seeker with strong organizational skills eager to secure entry-level [Job Title] position. Ready to help team achieve company goals. Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy.
Overview
11
11
years of professional experience
1
1
Certification
Work History
Operational Manager
Opulent Lending Group
Orlando, FL
05.2024 - Current
- Improved team productivity through effective communication, training, and performance evaluations.
- Managed budgets for multiple projects, ensuring timely delivery and cost control.
- Increased customer satisfaction with consistent quality control measures and proactive issue resolution.
- Developed strong relationships with vendors, resulting in better pricing negotiations and improved service levels.
- Implemented innovative solutions to address operational challenges, leading to increased efficiency and reduced costs.
- Coordinated efforts among various departments to effectively manage resources and meet project deadlines consistently.
- Successfully managed change initiatives by effectively communicating expectations clearly among affected individuals or groups.
- Developed systems and procedures to improve operational quality and team efficiency.
- Increased profit by streamlining operations.
- Assisted in recruiting, hiring and training of team members.
Mortgage Loan Officer Assistant
Caliber Home Loans/ Newrez LLC
Orlando, FL
12.2018 - 03.2024
- Managed a pipeline of mortgage applications, maintaining accuracy and prioritizing urgent cases.
- Set up files using loan officer checklist and submitted on-time for processing.
- Supported loan processing by compiling applicant documentation such as credit reports, employment verifications, and financial history paperwork.
- Continuously expanded knowledge of various mortgage products and lending guidelines to provide clients with the best possible solutions for their needs.
- Maintained referral pipeline by reaching out regularly to real estate agents, referral partners, and past clients.
- Maintained compliance with federal regulations by staying up-to-date with industry changes and guidelines.
- Assisted with timely loan closing and funding activities with efficient management of task checklists.
- Expedited pre-approval processes by accurately evaluating applicant income, credit history, and property values.
- Improved borrower experience through prompt follow-ups on inquiries and concerns during the application process.
- Assisted in closing loans by efficiently gathering required documentation and submitting applications.
- Participated in weekly team meetings to exchange ideas for continuous improvement initiatives within the department.
- Cultivated productive relationships with clients, realtors, and title/escrow officers to increase profits and expand customer base.
Program Assistant/Administrative Support
Counseling and Psychological Services
Orlando, FL
09.2017 - 11.2018
- Serve as the first contact for Counseling and Psychological Services clientele and the campus community at large
- Maintained confidentiality on matters such as incident documentation, mental health issues, and disciplinary status of client
- Electronically check in arriving clients, process all initial electronic client data; as well as follow-up contact as needed and/or assigned; schedule/reschedule appointments
- Knowledge Microsoft Office, provides administrative support to staff, performs clerical duties for the project
- Provided excellent customer service to guests, over the phone and in person
- Makes routine purchases, processes payments
- Adapt successfully to changing situations & environments
Resident Assistant
Light House Commons
Fort Myers, FL
08.2013 - 05.2015
- Create an environment of positivity through my actions and words, Collaborated with other RA's to coordinate Housing events for up to 400 students
- Maintained confidentiality on matters such as incident documentation, mental health issues, and disciplinary status of residents
- Responsible for developing community spirit among the 50 residents; by initiating programs, activities, and community development that addresses the social, recreational, educational, and cognitive aspect of residents' lives
- Developed consistent methods for enforcing rules and regulations, and took appropriate action to protect the health, safety, and rights of residents
- Worked in a fast-paced, demanding environment, which required serving on-call for overnight emergencies on a rotating basis
- Maintains departmental property/inventory
- Training of all new employees, Exceptional Customer Services, Analytical, flexible, strong work ethic, tactful, Able to plan activities and carry them through efficiently in and a timely manner.
Student Assistant
Auxiliary Service
Fort Myers, FL
08.2013 - 05.2014
- Knowledge Microsoft Office, provides administrative support to staff, and performs clerical duties for the project
- Communicated effectively, both orally and in writing
- Scheduled appointments and room scheduling
- Provided excellent customer service to guests, over the phone and in person
- Makes routine purchases, processes payments
- Document Control Office, Prepares materials, office correspondence
- Issued Student and Faculty I.D
Education
Bachelors of Art in Sociology -
University of Central Florida
05.2017
Associates of Art in General Studies -
Florida Southwestern State College
05.2015
Skills
- Microsoft Suite
- Google Docs
- Titanium registration system
- Interpersonal Skills
- Analytical and Problem Solving Skills
- Adaptability and Flexibility
- Public speaking
- Scheduling
- Event planning
- Conflict Resolution
- Diplomacy
- Leadership
- Enthusiastic
- Flexible
- Detailed orientated
- Customer Service
- Team Leadership
- Decision-Making
- Employee Motivation
- Staff Development
Certification
- FERPA
- HIPPA
- Mental Health First Aid
- Mortgage Loan Originator License, 09/2018
Honorsandawards
- Commendation Award, University of Central Florida Police Department, 11/2017
- Senior Resident Assistant Award, Florida Southwestern State College, 07/2014
Volunteer Experience
- Volunteer Assistant, Orlando Downtown Recreational Center, Orlando Police Department, Orlando, FL, 12/2016, Organized Christmas dinner package per family during the day., Provided take home Christmas dinner for over 100 underprivileged families., Organized prize gifts to hand out to underprivileged children., Helped staff cook and serve food to families at night event., Provided full dining experience for the families that participated in the night event.
- Overnight Orientation Coordinator, First Year Experience, Florida Southwestern State College, Fort Myers, FL, Summer of 2014, Oversaw 50-60 Residents, Provided hospitality services and planned daily activities for upcoming freshmen, Educated upcoming freshmen on campus safety, counseling services, and security service, Completed Over 8 Campus and Housing tours
- Hearing Panel, Student Code of Conduct, Florida Southwestern State College, Fort Myers, FL, 08/2012 - 05/2014, Served on the hearing panel in cases where students were alleged to have violated the Student Code of Conduct, Listened objectively and analyzed information being present, reasoned logically while also keeping all applicable laws, rules, procedures, and standard of behavior in mind during the discussions and decision making., Maintained confidentiality on all disciplinary matters.
Timeline
Operational Manager
Opulent Lending Group
05.2024 - Current
Mortgage Loan Officer Assistant
Caliber Home Loans/ Newrez LLC
12.2018 - 03.2024
Program Assistant/Administrative Support
Counseling and Psychological Services
09.2017 - 11.2018
Resident Assistant
Light House Commons
08.2013 - 05.2015
Student Assistant
Auxiliary Service
08.2013 - 05.2014
Bachelors of Art in Sociology -
University of Central Florida
Associates of Art in General Studies -
Florida Southwestern State College
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