Jaylissa Cicolani
Glendive,MT
Summary
Professional office support specialist with extensive experience in administrative functions and office management. Known for reliability and adapting to dynamic work environments. Excellent organizational abilities and collaborative mindset ensure seamless team operations and goal achievement.
Overview
7
7
years of professional experience
Work History
Dental Assistant
Sandcreek Dental
Glendive, MT
03.2024 - Current
- Cleaned and sanitized dental tools and equipment, straightened treatment rooms, and restocked supplies to prep for next patient and maintain health and safety practices.
- Maintained a clean and sterile work environment to prevent cross-contamination and infection.
- Sanitized trays, instruments, and surfaces for clean dental office setting and patient safety.
- Provided chairside assistance during examinations, improving dentist efficiency and patient satisfaction.
- Performed x-rays safely while adhering to radiation safety guidelines, ensuring high-quality diagnostic images for dentists'' evaluations.
- Performed general chair-side duties for general dentistry, endo procedures, and oral surgery.
- Explained treatment procedures and instructed patients on home care guidelines.
- Created dental impressions and 3D scans used for diagnostics, opposing models and study casts to make crowns, bridges, and other dental prosthetics.
Waitress
Gust Hauf
Glendive, MT
08.2021 - Current
- Handled high-pressure situations with composure, maintaining excellent service standards even during busy shifts.
- Exhibited strong multitasking abilities, balancing multiple tables and orders while delivering prompt service.
- Maintained clean and welcoming dining environment, ensuring a positive guest experience.
- Remained calm and poised when dealing with difficult customers or during busy shifts.
- Used cash registers and credit card machines to cash out customers.
- Maintained customer satisfaction with timely table check-ins to assess food and beverage needs.
- Managed cash transactions accurately, ensuring proper change was provided to customers as needed.
- Built rapport with regular customers through friendly interactions and attentiveness to their preferences.
Administrative Assistant
McTech Dental Lab
Billings, MT
06.2022 - 12.2023
- Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
- Maintained confidentiality of sensitive information by adhering to strict privacy policies and implementing secure filing systems.
- Delivered excellent customer service through prompt responses to client inquiries, addressing concerns effectively, and building strong relationships.
- Ensured accurate record-keeping with diligent data entry and database management for vital company information.
- Promoted a positive work environment through effective communication skills and fostering professional relationships among colleagues.
- Coordinated office supply inventory management, proactively ordering necessary items before depletion to avoid workflow disruptions.
- Supported executive staff through scheduling meetings, coordinating travel arrangements, and preparing crucial documents.
- Conducted research for project proposals, compiling information that supported winning bids.
- Opened and properly distributed incoming mail to promote quicker response to client inquiries.
- Scheduled deliveries and pickups from local dental offices in the area, as well as out of town offices.
Front Desk Agent
Holiday Inn Express
Glendive, MT
09.2018 - 05.2021
- Collected room deposits, fees, and payments.
- Maintained accurate records of guest information, payments, and reservations using hotel management software systems.
- Provided exceptional service during high-volume periods or challenging situations, ensuring a seamless experience for all guests.
- Resolved guest issues promptly, resulting in positive feedback and return visits.
- Welcomed each new arrival pleasantly and confirmed reservations and identification.
- Utilized strong organizational skills to manage daily tasks efficiently while maintaining focus on delivering outstanding guest service experiences.
- Developed strong relationships with frequent guests for repeat business through personalized attention to their preferences.
- Handled incoming calls professionally, directing inquiries to appropriate personnel as needed.
Education
Diploma -
Dawson County Highschool
Glendive, MT12.2018
Skills
- Dental impressions
- Dental radiography
- Team collaboration
- Professionalism and etiquette
- Appointment scheduling
- Patient scheduling
- Cross-training capabilities
- Office administration duties
- Knowledgeable in Microsoft Office
- Multitasking
Timeline
Dental Assistant
Sandcreek Dental
03.2024 - Current
Administrative Assistant
McTech Dental Lab
06.2022 - 12.2023
Waitress
Gust Hauf
08.2021 - Current
Front Desk Agent
Holiday Inn Express
09.2018 - 05.2021
Diploma -
Dawson County Highschool