JAYLIYAH SOR
Ewa Beach,HI
Overview
2
2
years of professional experience
Work History
Customer Service Assosiate
Walgreens
06.2025 - Current
- Resolved customer inquiries promptly, ensuring high satisfaction levels.
- Assisted in processing orders and managing inventory efficiently.
- Maintained accurate records of customer interactions using CRM software.
- Collaborated with team members to improve service delivery processes.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
Customer Service Representative
SMS Staffing
04.2024 - 05.2024
- Data Entry, phone calls for surveys for health service, and customer services.
Waitress
Oceania Restaurant
05.2023 - 10.2023
- Take food and drink orders, greet customers, tell them more about the menus and the special menus, and prepare customers checks/bills.
Summary
Office Administration student at the Hawaii Job Corps. I earned certifications in Alpha filing, Numeric filing, and all of the keyboarding certifications. I am a fast learner when I am being taught visually, very patient, and willing to learn new things as I move forward.
Offering positive attitude and genuine interest in helping others, ready to thrive in customer-focused environment. Brings ability to quickly learn company products and services, ensuring accurate and efficient customer support. Ready to use and develop communication and problem-solving skills in Desired Position role.
Education
Office Administration
Hawaii Job Corps
Waimanalo, HIAssociates Degree - Healthcare
College of Micronesia
Colonia, Yap05.2024
High School Diploma - undefined
Yap Christian School
Colonia, Yap05.2019
Skills
- MS Word, MS Excel, PowerPoint
- 10 Key
- Numeric and Alpha filing
- Data Entry
- Ability to juggle multiple task
- Able to work well with others
- Good time management
- Flexible and able to adapt in fast paced environment
- Active listening
- Call center experience
- Customer satisfaction measurement
- Product knowledge
- Team development
LEADERSHIP
Platinum Phase, Room/Dorm Leader, Office Assistant/Office Manager
Timeline
Customer Service Assosiate
Walgreens
06.2025 - Current
Customer Service Representative
SMS Staffing
04.2024 - 05.2024
Waitress
Oceania Restaurant
05.2023 - 10.2023
Office Administration
Hawaii Job Corps
Associates Degree - Healthcare
College of Micronesia
High School Diploma - undefined
Yap Christian School