Jayln Martin
Baton Rouge,LA
Summary
Dedicated Customer Service Specialist providing skills to prioritize and multi-task in fast-paced working environment. Successfully works as part of team to reach personal and business goals. Known for successfully handling escalated customer support issues.
Overview
6
6
years of professional experience
Work History
Customer Services Representative
Patient Plus Urgent Care
Baton Rouge, LA
02.2024 - Current
- Schedules appointments, records and reports cancellations and no shows, and confirms appointments
- Performs callbacks, maintaining follow up, and referral system
- Ensures that treatment rooms are stocked, maintain supplies as necessary
- Collects charges from patients and provides necessary medical information to facilitate billing
- Completes all documentation including chart prep, forms, logs, etc.
- Maintained a high level of professionalism when dealing with difficult customers.
- Provided excellent customer service to resolve customer complaints in a timely manner.
- Identified areas of improvement in customer service processes and suggested changes accordingly.
- Maintained detailed records of customer interactions, transactions and comments for future reference.
Patient Access Representative
Savista
Zachary, LA
08.2020 - 01.2024
- - Greets patients, guests and family members both on phone or in person.
- Schedules patients for services with appropriate provider at appropriate locations and desired time when possible, ensuring accuracy and timeliness.
- Creates an account for all patients who present for services, including walk-in, non-scheduled, and emergency services according to the registration policy.
- Registers patients by entering accurate demographic, financial class, insurance information; makes revisions to systems immediately as errors are recognized.
- Initiates bed placement, reservation, transfer, and/or discharge based on requests from clinical providers, case management, etc.
- Assists patients with understanding their financial obligations, setting up payment arrangements, completing financial assistance applications, coordinating care with the providers, securing grants/resources with external sources (Drug Therapy Reimbursement) and when necessary, makes appropriate referrals to Parish Medicaid, Medicaid, or Emergency Medicaid.
- Requests and documents patient demographic, insurance, guarantor, MSP, and PCP/Referring Physician information and validates against current system.
- Performs insurance verification tasks, including: running automated eligibility response at point-of-service to ensure active coverage and completing notification of admission with insurance company within established timeframe.
- Contacts case management and/or provider to assist with appropriate department placement for clinical services.
- Performs financial analysis of each case and informs patient of financial responsibility.
- Maximizes point-of-service collection, meeting established registration collection goals.
- Answers incoming calls and transfers calls to appropriate areas of department/clinic/hospital.
- Schedules and reschedules appointments for patients as needed, identifying open time slots and educating patient/guardian about available options for services.
Administrative Executive
Assurance Tax and Accounting Group
Baton Rouge, LA
10.2018 - 08.2020
- Greet all patrons with warm friendly attitude at front counter/reception desk
- Independently answer client's general tax, accounting, payroll questions, inform them of the current specials/promotions
- Print forms, paperwork, make copies, receive faxes, send faxes as needed by team and or clients
- Distribute employee salary paychecks on time and accurately
- Verify employee records and consult departments in the event of a discrepancy
- Managed multiple projects simultaneously while meeting deadlines in a fast-paced environment.
- Provided administrative support to executives including fielding telephone calls, responding to emails and scheduling meetings.
- Oversaw human resources requirements, including employee onboarding, managing and administering health and employee benefits and maintaining personnel records.
- Created, maintained and updated documents, reports, and databases.
Education
Medical Assistant -
Virginia College
Baton Rouge, LA10.2017
Skills
- Medical Terminology
- Specimen Collection
- Medical Clinic office Procedures
- Patient Assessment
- Documentation review
- Communication skills
- Computer skills
- Emr systems
- Data collection
- Time management
- Quickbooks
- Complaint resolution
- Positive and professional
- Prioritization
- Administrative Support
- Microsoft Office expertise
Timeline
Customer Services Representative
Patient Plus Urgent Care
02.2024 - Current
Patient Access Representative
Savista
08.2020 - 01.2024
Administrative Executive
Assurance Tax and Accounting Group
10.2018 - 08.2020
Medical Assistant -
Virginia College