Summary
Overview
Work History
Education
Skills
Affiliations
Accomplishments
Certification
Timeline
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Jayln Yanez

Lubbock

Summary

Dynamic Crew Member recognized for exceptional productivity and efficient task execution. Proficient in customer service, collaboration, and time management, facilitating seamless operations in high-pressure settings. Strong communication, adaptability, and problem-solving skills enhance team performance and elevate customer satisfaction.

Overview

2
2
years of professional experience
1
1
Certification

Work History

Brew Crew

HTeaO
Lubbock
07.2024 - Current
  • Maintained a clean work environment by sweeping floors, wiping tables, and emptying trash receptacles.
  • Answered phone calls promptly to provide accurate information about menu items or prices.
  • Welcomed and thanked guests to demonstrate appreciation for patronage.
  • Drove team success by quickly completing assigned tasks.
  • Provided excellent customer service to maintain a positive atmosphere for guests.
  • Resolved customer complaints in a professional manner.
  • Brewed and served coffee and tea with preferred add-ins.
  • Organized and restocked supplies to support operations and team productivity.
  • Maintained an organized work area to ensure efficient operations.
  • Maintained high standards of customer service during high-volume work shifts and fast-paced operations.
  • Completed opening and closing tasks such as setting up workstations, cleaning surfaces and restocking supplies.
  • Performed cashier duties such as taking orders, collecting payments and providing change.

Waitress

Ranch House
Lovington
05.2024 - 07.2024
  • Checked back with customers throughout meal service to ensure satisfaction.
  • Utilized POS system to total meal costs and add taxes for final bill calculation.
  • Addressed concerns quickly to improve customer experience and escalated issues to management for resolution when necessary.
  • Maintained polite and professional demeanor to patrons to encourage inquiries and order placements.
  • Prepared checks accurately and processed payments promptly.
  • Maintained clear and professional communication with colleagues to ensure smooth daily operations and efficient handling of customer needs.
  • Bussed tables as needed during peak hours.
  • Developed positive relationships with regular customers through friendly conversation.
  • Maintained accuracy while handling payments, giving change and printing receipts for customers.

Receptionist

Body&Sol Fitness
Lovington
06.2023 - 07.2023
  • Updated daily log book with information about visitors entering the premises.
  • Ensured cleanliness and organization of the reception area to maintain a professional atmosphere.
  • Provided excellent customer service at all times while interacting with both internal and external customers.
  • Answered multi-line telephone with polite tone of voice to provide general information and answer inquiries.
  • Greeted visitors and provided them with efficient support by answering questions, managing check-ins, and ensuring a welcoming and professional experience.
  • Maintained an organized filing system of confidential client information in accordance with company policy.
  • Processed payments and updated accounts to reflect balance changes.

Education

High School Diploma -

Lovington High School
Lovington, NM
05-2024

Cosmetology License - Cosmetology

Texas College of Cosmetology
Lubbock, TX

Skills

  • Customer service
  • Sales techniques
  • Cosmetology practices
  • Client consultation
  • Team collaboration
  • Conflict resolution
  • Time management
  • Willingness to learn
  • Interpersonal skills
  • Problem-solving abilities
  • Team leadership
  • POS system expertise
  • Adaptability and flexibility
  • Opening and closing procedures
  • Cleaning and organization
  • Quality assurance

Affiliations

  • Varsity cheerleader
  • Varsity powerlifter

Accomplishments

  • High School rotary scholar
  • High School honor roll
  • High school diploma
  • 8 months of cosmetology school
  • 4 consecutive state championships in cheer
  • 3 consecutive state championships in powerlifting
  • 3rd place state title in powerlifting
  • 1st place state championship in powerlifting

Certification

  • Food handlers License

Timeline

Brew Crew

HTeaO
07.2024 - Current

Waitress

Ranch House
05.2024 - 07.2024

Receptionist

Body&Sol Fitness
06.2023 - 07.2023

High School Diploma -

Lovington High School

Cosmetology License - Cosmetology

Texas College of Cosmetology

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