Jaylon Benjamin
Machesney Park,IL
Summary
Motivated and adaptable professional with a background in Human Resources from military service (MOS 42A) and hands-on experience in customer service, administration, and pharmacy operations. Strong written and verbal communication skills, leadership, and problem-solving abilities. Adept at managing workflow, scheduling, inventory, and maintaining compliance with company and industry standards. Seeking an office-based role that values military experience and leadership while providing opportunities for professional growth.
Overview
2
2
years of professional experience
1
1
Certification
Work History
Human Resources Specialist (42A)
U.S. Army National Guard
08.2024 - Current
- Streamlined HR processes for increased efficiency by digitizing records and automating routine tasks.
- Served as a trusted advisor to both management and employees on matters related to human resources policies and procedures, ensuring consistent application across the organization.
- Managed payroll operations accurately, ensuring timely disbursement of salaries and proper documentation for tax purposes.
- Liaised between management and employees to deliver conflict resolution, alleviate problems, and interpret compensation and benefits policies.
- Maximized team knowledge and productivity by training, monitoring, and directing employees in application of best practices and regulatory protocols.
- Processed and managed personnel records, leave requests, and administrative reports.
- Assisted in maintaining workforce scheduling, documentation, and record-keeping.
- Ensured adherence to military HR policies and regulations.
- Provided leadership and team-building support in a fast-paced, high-pressure environment.
- Applied adaptability and organizational skills in virtual and in-person settings.
Designated Hitter
Walgreens
01.2024 - 04.2025
- Efficiently managed multiple tasks simultaneously, balancing the needs of customers with store responsibilities effectively.
- Prepared merchandise displays according to store guidelines, driving interest in featured products and promotions.
- Resolved customer complaints professionally, turning negative experiences into opportunities for improvement.
- Supported store management in implementing promotional activities and visual merchandising strategies for maximum impact.
- Assisted pharmacists in scheduling and maintaining workflow as needed.
- Reported prescription errors to the pharmacist on duty immediately, adhering to Walgreens policies and the Walgreens Quality Improvement Program.
- Provided exceptional customer service by helping customers find products, answering inquiries, and engaging in conversations about their well-being.
- Ensured adherence to company policies and industry regulations.
- Maintained a clean and organized work environment to enhance customer experience.
- Successfully won multiple sales competitions by effectively promoting products and enhancing customer engagement.
Front of House Team Member
Chick-fil-A
02.2023 - 01.2024
- Enhanced customer satisfaction by providing exceptional service and maintaining a welcoming atmosphere.
- Handled customer complaints professionally and efficiently, resulting in increased repeat business.
- Exhibited strong knowledge of menu offerings, enabling informed recommendations that catered to individual guest preferences.
- Established welcoming atmosphere by greeting each guest warmly.
Education
Human Resources Training
U.S. Army Adjutant General School
Columbia, SC03-2025
High School Diploma -
Guilford High School
Rockford, IL06-2023
Skills
- Customer service
- Active listening
- Critical thinking
- Data entry
- Problem resolution
- Client relations
- Relationship building
- Computer proficiency
- Complaint handling
- Complaint resolution
- Payment processing
- Extensive vocabulary and tact
- Excellent typing skill
Certification
- Agile HR Certified Practitioner – Management 3.0.
Timeline
Human Resources Specialist (42A)
U.S. Army National Guard
08.2024 - Current
Designated Hitter
Walgreens
01.2024 - 04.2025
Front of House Team Member
Chick-fil-A
02.2023 - 01.2024
Human Resources Training
U.S. Army Adjutant General School
High School Diploma -
Guilford High School
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