Summary
Work History
Education
Skills
Timeline
Generic

Jaylon Garner

Redford,Michigan

Summary

At Prospect Airport Service, DFW Int'l Airport, I excelled in ensuring passenger safety and delivering exceptional customer service, handling special needs with empathy and efficiency. Skilled in disability awareness and passenger assistance, I successfully transported and assisted over 4 passengers daily, enhancing their travel experience and streamlining boarding processes. Friendly Wheelchair Agent possessing positive attitude and in-depth knowledge of boarding and disembarking procedures. Accommodating individual with 9 months of experience assisting elderly, sick and injured passengers to and from assigned gates. Comfortable lifting up to 25 pounds and handling personal passenger luggage and baggage. Kind Passenger Service Agent with considerable experience in airline and hospitality customer service. Assists passengers by interpreting flight schedules and relaying weather reports. Adept at working in stressful situations with little to no supervision. Energetic Passenger Attendant ready for continuous work assisting with mobility, boarding and routing needs. Well-versed in transit operations and safety requirements. Great at managing time and multitasking to handle simultaneous tasks. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.

Work History

Wheelchair Assistant

Prospect Airport Service, DFW Int'l Airport
03.2024 - Current
  • Read boarding paperwork to identify international and domestic flight information, special service requests, names and dates to help special needs passengers locate correct gate.
  • Accepted passenger luggage and created and affixed bag labels to guarantee proper delivery.
  • Transported over 4 passengers in wheelchairs to and from aircraft and inside terminals and lifted passengers in and out of wheelchairs and into and out of passenger seats.
  • Liaised with airline agents to check-in passengers, change tickets, rebook itineraries and fulfill special requests.
  • Oversaw ticketing, gate and ramp services.
  • Assisted passengers with check-in and boarding processes, enforcing compliance with airline policies.
  • Escorted handicapped passengers from terminal to aircraft.
  • Provided exceptional customer service to passengers, addressing concerns and resolving issues.
  • Located and read airport monitors to determine arrival and departure information.

Education

High School Diploma -

Schoolcraft College
Livonia, MI
05.2028

Skills

  • Safety awareness
  • Recreational Activities
  • Patient Care
  • Disability Awareness
  • Passenger Assistance
  • Boarding gate procedures

Timeline

Wheelchair Assistant

Prospect Airport Service, DFW Int'l Airport
03.2024 - Current

High School Diploma -

Schoolcraft College
Jaylon Garner