Jaylon Jackson
Atlanta,GA
Overview
2
2
years of professional experience
Work History
OIT Professional Student Internship
Georgia Institute of Technology
Atlanta, GA
07.2023 - Current
- Provided technical support and instructional assistance to help students succeed.
- Installed operating systems, software applications, and security patches on computers.
- Collaborated closely with cross-functional teams to define API specifications and data validation rules, ensuring alignment with business requirements and enhancing end-to-end workflow efficiency.
- Developed and implemented a RESTful API endpoint using FastAPI to handle complex user feed uploads, supporting various formats including JSON, CSV, and plain text, which enhanced the flexibility and usability of the web application.
- Implemented security measures such as token-based authentication to secure API endpoints against unauthorized access, safeguarding sensitive user data and complying with data privacy regulations.
ESD Service Desk Agent
Enterprise Service Desk
Atlanta, GA
01.2023 - 06.2023
- Answered queries by telephone or self-service ticket to support internal and outside computer hardware, software, network, application access and telecommunications systems.
- Routed, tracked and managed client's service desk tickets from inception to close and documented issues and results.
- Uninstalled and reinstalled basic software applications, resolved username problems, verified proper hardware and software setup, resolved network connectivity issues and corrected email irregularities.
- Welcomed patrons to front desk and engaged in friendly conversations while conducting check-in process.
Resident Assistant
Georgia Institute of Technology Housing
Atlanta, Georgia
08.2022 - 05.2023
- Served as positive role model for diverse group of individuals.
- Assisted with resolving student conflicts and disputes.
- Devised various activities for social, educational and recreational resident programs.
- Maintained student safety by enforcing compliance with campus rules.
- Completed routine rounds, checking with residents to meet care needs.
Education
Bachelor of Science - Computer Science
Georgia Institute of Technology
Atlanta, GA08-2026
Skills
- Analytical: Strong foundation in data structures, algorithms, and low-code automation for efficient solutions
- Communicative: Adept at clear, concise stakeholder communication and collaborative teamwork
- Adaptable: Quick learner with a great work ethic, committed to contributing to projects effectively
- Programming Languages: Java (Intermediate), Python (Beginner), C, C
- Data Analysis & Cybersecurity Tools: Microsoft Office 365 Suite, MS PowerPlatform, SQL, Tableau, token-based API authentication
- Project Tools: Git, UML, RESTful API, FastAPI
- Languages: Spanish (Intermediate)
Timeline
OIT Professional Student Internship
Georgia Institute of Technology
07.2023 - Current
ESD Service Desk Agent
Enterprise Service Desk
01.2023 - 06.2023
Resident Assistant
Georgia Institute of Technology Housing
08.2022 - 05.2023
Bachelor of Science - Computer Science
Georgia Institute of Technology