Jaylon Jackson

• Coordinated between operations and regional IT teams to resolve system, provisioning, and integration issues, ensuring seamless operations.
• Acted as escalation point for technical service disruptions, reducing operational downtime.
• Supported enterprise system upgrades and digital workflow rollouts.
• Analyzed KPIs and operational dashboards to improve efficiency and performance outcomes.
• Mentored staff on CRM and billing systems, fostering compliance with processes and enhancing team capabilities.
• Analyzed client requirements to develop tailored technology solutions, enhancing operational efficiency.
• Analyzed client requirements to develop tailored technology solutions, streamlining workflows and driving operational efficiency.
• Led cross-functional teams to implement technology solutions enhancing operational efficiency.
• Mentored junior consultants, fostering professional growth and knowledge sharing.
• Analyzed complex technical issues, providing solutions to improve system performance.

• Assisted IT staff with system maintenance, database updates, and user troubleshooting.
• Supported digital learning platforms and administrative system reliability.
• Participated in cross-departmental IT process improvement initiatives.
• Developed technical documentation for software applications, enhancing user understanding and accessibility.
• Collaborated with cross-functional teams to troubleshoot system issues and implement effective solutions.
• Streamlined data collection processes by utilizing advanced tools, increasing efficiency in project workflows.
• Assisted in the design and testing of new software features, improving overall functionality and user experience.

• Aligned sales strategy with operational execution to support revenue growth initiatives.
• Assisted in forecasting, territory-level KPI analysis, and performance reporting.
• Influenced staffing, scheduling, and productivity allocation decisions.
• Implemented workflow improvements to enhance team efficiency and accountability.
• Supported inventory planning and cost-conscious operational controls.
• Advised clients on technology trends and best practices, fostering informed decision-making.
• Designed and executed strategic roadmaps for digital transformation initiatives, driving business growth.

• Managed daily operations, inventory controls, and staff performance.
• Oversaw cash reconciliation and vendor coordination.
• Executed promotional strategies to drive revenue performance.
• Supervised daily sales operations to ensure optimal customer service and satisfaction.
• Trained and mentored new sales staff, enhancing team performance and knowledge retention.

• Processed high-volume insurance claims using enterprise-level systems and proprietary software.
• Resolved escalated customer and provider inquiries while maintaining strict compliance standards.
• Maintained data integrity, accuracy, and regulatory adherence across workflows.
• Identified recurring system inefficiencies and escalated technical concerns appropriately.
• Resolved customer inquiries and issues through effective communication and problem-solving techniques.
• Collaborated with cross-functional teams to enhance customer experience and streamline service processes.

GPA: 3.1

• Bachelor of Business Administration (BBA),Computer Information Systems / Information Technology
• Focused on business operations, systems analysis, and applied technology solutions
• Coursework emphasized data systems, programming fundamentals, and business strategy integration
• Developed strong technical, analytical, and problem-solving skills applicable to modern IT and business environments
• Studied database management, systems design, networking fundamentals, and programming principles (HTML, C++, Java)
• Dean's List 2023