Jaylon Lawson
Bolivia,NC
Summary
Excelling in customer service and problem-solving. Proven ability to enhance customer satisfaction through effective communication and teamwork. Provided advice to both customers and team members, assisting them with whatever problems. Skilled in multitasking and task prioritization, ensuring smooth operations and a positive customer experience.
Overview
1
1
year of professional experience
Work History
Crew Member
Hardee's Restaurant
Supply, NC
09.2023 - 03.2025
- Resolved and de-escalated 12+ customer complaints weekly
- Maintaining a 80% customer satisfaction rating and exceeding team targets for positive customer interactions
- Handling escalated customer complaints with a goal of enhanced customer satisfaction
- Supervising merchandise display and store cleanliness
- Encouraging team member development by leadership example
Education
Machinist Technology -
Brunswick Community College
05.2025
High School Diploma -
Brunswick Community College
05.2024
Skills
- Teamwork and collaboration
- Multitasking and organization
- Problem-solving
- Time management
- Customer engagement
- Clear communication
- Flexible schedule
- Taking orders
- Task prioritization
Timeline
Crew Member
Hardee's Restaurant
09.2023 - 03.2025
Machinist Technology -
Brunswick Community College
High School Diploma -
Brunswick Community College