Jaylon Matthew
Denton,TX
Summary
Dynamic Sales Associate with proven expertise at AutoZone, excelling in customer service and relationship building. Recognized for enhancing customer satisfaction and driving sales through effective upselling techniques. Adept at cash handling and conflict resolution, consistently achieving sales targets while fostering a positive team environment. Committed to delivering exceptional shopping experiences.
Overview
3
3
years of professional experience
Work History
Sales Associate
AutoZone
08.2022 - Current
- Assisted customers in product selection and provided information on features and benefits.
- Maintained store cleanliness and organized merchandise displays to enhance customer experience.
- Processed transactions accurately using point-of-sale systems while ensuring customer satisfaction.
- Collaborated with team members to restock inventory and manage product placement effectively.
- Learned company policies and procedures to support daily operations and customer service goals.
- Adapted quickly to changing priorities in a fast-paced retail environment, maintaining efficiency.
- Engaged with customers to promote loyalty programs and increase brand awareness through effective communication.
- Supported management in achieving sales targets by participating in promotional activities and events.
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
- Built relationships with customers to encourage repeat business.
- Managed returns, exchanges and refunds in accordance with store policy.
- Maintained calm demeanor and professionally managed issues in busy, high-stress situations.
- Prepared merchandise for sales floor by pricing or tagging.
- Helped customers locate products and checked store system for merchandise at other sites.
- Answered customer questions about sizing, accessories, and merchandise care.
- Provided positive first impressions to welcome existing, new, and potential customers.
- Rotated stock and restocked shelves to maintain product availability and store appearance.
- Engaged with customers to build rapport and loyalty.
- Boosted customer satisfaction levels through exceptional service, addressing concerns promptly, and providing a welcoming store environment.
- Solved customer challenges by offering relevant products and services.
- Accurately processed POS transactions, returning coin, currency, payment cards, and receipts to customers.
- Collaborated with team members to improve overall store performance, sharing best practices, and offering support as needed.
- Increased sales revenue by building strong rapport with customers and recommending appropriate products based on their needs.
- Assessed customer needs and utilized suggestive selling techniques to drive sales.
- Engaged with customers to effectively build rapport and lasting relationships.
- Minimized wait times for customers during peak hours, maintaining a high level of customer satisfaction.
- Developed new client relationships by actively engaging with potential customers and highlighting the benefits of our product offerings.
- Enhanced team productivity by fostering a positive work environment and providing support to colleagues as needed.
- Managed conflict resolution with dissatisfied customers professionally, resulting in improved customer retention rates.
- Provided personalized shopping experiences for repeat customers by remembering their preferences and offering tailored recommendations.
- Organized in-store promotions and events to increase foot traffic and drive additional sales opportunities.
- Collaborated with team members to achieve monthly sales targets.
- Developed comprehensive product knowledge, enabling effective upselling and cross-selling.
- Assisted in inventory management tasks, such as stock replenishment and cycle counts, to ensure product availability.
- Streamlined checkout process, significantly reducing wait times and improving customer satisfaction.
- Performed cash, card, and check transactions to complete customer purchases.
- Conducted product demonstrations to highlight features and redirect objections to positive aspects.
Education
High School Diploma -
Flower Mound Hs
Flower Mound, TX05.2023
Skills
- Customer service
- Teamwork and collaboration
- Time management
- Problem-solving skills
- Listening skills
- Multi-tasking strength
- Problem-solving
- Excellent people skills
- Goal oriented
- Exceptional customer service
- Relationship building
- Outgoing personality
- Cash handling
- Money handling
- Flexible schedule
- Verbal/written communication
- Cash register operation
- Stocking and receiving
- Cash handling accuracy
- Client service
- Conflict resolution
- Sales expertise
Timeline
Sales Associate
AutoZone
08.2022 - Current
High School Diploma -
Flower Mound Hs