Summary
Overview
Work History
Skills
Timeline
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Jaylun Barnes

Brandon,MS

Summary

Adept at patient scheduling and fostering patient relations, I enhanced appointment efficiency and reduced no-show rates at Mississippi Sports Medicine And Orthopaedic Center. My expertise in insurance verification and payment collection, coupled with a commitment to HIPAA compliance and patient satisfaction, has consistently improved operational workflows and patient experiences.

Overview

7
7
years of professional experience

Work History

Front Desk Medical Receptionist

Mississippi Sports Medicine And Orthopaedic Center
04.2021 - Current
  • Checked patient insurance, demographic, and health history to keep information current.
  • Helped patients complete necessary medical forms and documentation.
  • Coordinated patient scheduling, check-in, check-out and payments for billing.
  • Ensured HIPAA compliance by maintaining strict confidentiality with all patient records and information.
  • Handled financial transactions related to copayments or self-pay fees while adhering to company policies regarding payment collection.
  • Coordinated appointment reminders for patients via phone calls or email notifications, reducing no-show rates.

Patient Hostess

Mississippi Sports Medicine And Orthopaedic Center
04.2021 - 05.2022
  • Escorted patients to exam rooms, and to and from ancillary areas.
  • Assisted in maintaining order and cleanliness in exam rooms and hallways.
  • Ensured patients were properly identified prior to escorting patients to exam rooms.
  • Established and maintained communication with patients and coworkers to improve quality of service and patient satisfaction.
  • Respected and protected patients’ confidence and confidentiality by keeping all patient information private.

Rehab Therapy Technician

InMotion Rehab
08.2020 - 04.2021
  • Transported patients’ to and from treatment area using wheelchairs and assistive devices.
  • Recorded and maintained patient’s attendance and temperature in clinic records.
  • Protected patients and personnel safety by cleaning a disinfecting equipment after treatments.
  • Encouraged and attended to patients’ physical needs to facilitate and attain therapeutic goals.
  • Served patients in a friendly, efficient manner following outlined steps of service.

Shift Leader

Papa John's Pizza
06.2017 - 09.2020
  • Trained new employees and delegated daily tasks and responsibilities.
  • Maintained a clean and safe work environment while ensuring all employees adhered to safety guidelines and protocols.
  • Completed cash and credit card transactions accurately using POS software.
  • Oversaw daily cash handling procedures, maintaining accurate records and minimizing discrepancies.
  • Resolved customer complaints and issues and offered thoughtful solutions to maintain customer satisfaction.
  • Managed inventory and ordered supplies to keep location well stocked with necessary supplies.

Skills

  • Patient scheduling
  • Appointment management
  • Insurance verification
  • Patient registration
  • Payment collection
  • Patient relations
  • Telephone etiquette
  • Account management

Timeline

Front Desk Medical Receptionist

Mississippi Sports Medicine And Orthopaedic Center
04.2021 - Current

Patient Hostess

Mississippi Sports Medicine And Orthopaedic Center
04.2021 - 05.2022

Rehab Therapy Technician

InMotion Rehab
08.2020 - 04.2021

Shift Leader

Papa John's Pizza
06.2017 - 09.2020

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Jaylun Barnes