Jaylun Smiley
Sacramento,CA
Summary
Current college student studying towards the goal of becoming a Network Administrator. Experience dealing with various technological concepts and an extremely hard-working individual. Copious amount of time working in fluid, fast-paced, constantly changing working environments has led to the development of exemplary critical-thinking and problem-solving skills required in today's IT market.
Overview
7
7
years of professional experience
1
1
Certification
Work History
Custodian
Twin Rivers Unified School District
Sacramento, CA
12.2023 - Current
- Sweeping, mopping, and vacuuming floors; cleaning bathrooms, and other common areas; emptying trash cans and disposing of waste appropriately.
- Inspecting buildings for safety hazards or damages that need to be addressed; reporting any issues to management immediately.
- Maintaining the security of the building by locking doors after hours; ensuring all entrances are closed securely.
IT User Support Assistant
Twin Rivers Unified School District
Sacramento, CA
12.2023 - Current
- Assisted Senior User Support Technician with support tickets at various Twin Rivers Unified School District sites
- Responded to and resolved troubleshooting inquiries for hardware and software problems.
- Installed and performed minor repairs to hardware, software or peripheral equipment.
Team Lead
Panera Bread
Sacramento, CA
07.2022 - 10.2024
- Provided leadership and guidance to team members, ensuring that tasks were completed on time and to a high standard.
- Developed strategies to increase team productivity and improve customer service levels.
- Trained new staff in relevant processes and procedures.
- Resolved customer complaints and issues promptly and efficiently.
Embroidery Machine Operator/Technician
Sagesone
Sacramento, CA
03.2020 - 07.2022
- Set up and operated embroidery machines to produce quality products.
- Performed basic network troubleshooting and maintenance activities
- Diagnosed issues with existing computer systems and identified solutions to resolve them.
- Upgraded computers with new hardware components like processors, hard drives and solid state drives, RAM, motherboards, and power supplies.
- Installed Windows OS on various desktops and laptops
- Monitored system performance to ensure computer was in good condition
- Conducted regular maintenance checks to diagnose any potential issues before they arise.
- Disassembled computer systems to troubleshoot and resolve hardware issues.
Cargo Ramp Agent
Matheson Flight Extenders
Sacramento, CA
07.2019 - 03.2020
- Inspected cargo for damage, weight, and size compliance with regulations.
- Prepared and maintained records of cargo loaded onto aircraft.
- Coordinated with ground crew to ensure proper loading of cargo.
- Performed pre-flight inspections on cargo containers and pallets prior to loading them onto planes.
- Assisted in unloading cargo from aircraft after landing.
Ramp Agent Supervisor
Aviation Port Services
Sacramento, CA
02.2018 - 07.2019
- Provided oversight and supervision of ramp agent staff, ensuring that all safety protocols were followed.
- Developed training programs for new employees on proper procedures for handling cargo, baggage, and mail.
- Maintained accurate records of incoming and outgoing flights and associated cargo.
- Created detailed reports regarding flight delays or cancellations due to weather conditions or mechanical issues.
- Coordinated with various airlines to ensure customer baggage was taken care of appropriately
Education
High School Diploma -
Grant Union High School
Sacramento, CA05-2017
Associate of Science - Network And System Administration
Sacramento City College
Sacramento, CASkills
- Operations Management
- Network Administration
- Software configuration
- Hardware Configuration
- Computer maintenance
- Technical Troubleshooting
- Analytical Skills
- Problem-solving aptitude
- Organizational Skills
- Adaptability and Flexibility
- Decision-Making
Certification
- Currently studying for CompTIA Network+ certification
References
References available upon request.
Timeline
Custodian
Twin Rivers Unified School District
12.2023 - Current
IT User Support Assistant
Twin Rivers Unified School District
12.2023 - Current
Team Lead
Panera Bread
07.2022 - 10.2024
Embroidery Machine Operator/Technician
Sagesone
03.2020 - 07.2022
Cargo Ramp Agent
Matheson Flight Extenders
07.2019 - 03.2020
Ramp Agent Supervisor
Aviation Port Services
02.2018 - 07.2019
High School Diploma -
Grant Union High School
Associate of Science - Network And System Administration
Sacramento City College
- Currently studying for CompTIA Network+ certification
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