Summary
Overview
Work History
Education
Skills
References
Timeline
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Jessica Hicks

Bolivar,TN

Summary

Diligent and organized administrative assistant with [15] years of experience providing comprehensive support to executives and teams. Proficient in managing calendars, coordinating meetings, and handling correspondence with efficiency and professionalism. Skilled in prioritizing tasks and ensuring timely completion of projects. Adept at utilizing office software and maintaining confidentiality in sensitive matters. Proven ability to adapt to fast-paced environments and collaborate effectively across all levels of an organization.

Overview

4
4
years of professional experience

Work History

Administrative Assistant

Hardeman County Schools
Bolivar, TN
10.2021 - Current
  • Manage front desk operations, including greeting visitors, answering phones, and responding to inquiries.
  • Coordinate meetings, parent-teacher conferences, and school events, ensuring smooth logistics and timely communication.
  • Assist in maintaining student records, including enrollment, attendance, and disciplinary documentation.
  • Support administrative staff in preparing reports, presentations, and correspondence.
  • Collaborate with teachers, staff, and parents to address student needs and concerns effectively.

Preschool Teacher

Child Enrichment Center
Bolivar, TN
02.2021 - 10.2021
  • Develop and implement age-appropriate lesson plans and activities.
  • Foster a positive and nurturing learning environment for young children.
  • Teach basic academic and social skills, including language, math, and social interactions.
  • Utilize creative teaching methods to engage and inspire young learners.
  • Monitor and assess children's progress, providing feedback to parents and caregivers as needed.
  • Maintain a safe and clean classroom environment, adhering to health and safety regulations.
  • Collaborate with colleagues and parents to support each child's individual needs and development.

Remote Customer Support Agent

AmeriCall International
Tacoma, WA
07.2020 - 11.2020
  • Respond to customer inquiries via email, chat, or phone in a timely and professional manner.
  • Assist customers with product or service-related questions, issues, and troubleshooting.
  • Provide accurate and helpful information to resolve customer concerns and inquiries.
  • Process customer orders, returns, and exchanges, following company policies and procedures.
  • Maintain thorough and accurate records of customer interactions and transactions in the CRM system.

Education

Certificate of Completion - Cosmetology

Styles And Profiles Beauty College
Selmer, TN
05-2015

High School Diploma -

Adamsville Junior / Senior High School
Adamsville, TN
05-2007

Skills

  • Effective communication skills
  • Proficient in applications such as (but not limited to) Microsoft Office Suite and Zendesk
  • Clerical Support
  • Office Administration
  • Experienced in multi-line systems and typing 50wpm
  • Excellent customer service skills
  • Attention to detail, time management, and problem-solving

References

References available upon request.

Timeline

Administrative Assistant

Hardeman County Schools
10.2021 - Current

Preschool Teacher

Child Enrichment Center
02.2021 - 10.2021

Remote Customer Support Agent

AmeriCall International
07.2020 - 11.2020

Certificate of Completion - Cosmetology

Styles And Profiles Beauty College

High School Diploma -

Adamsville Junior / Senior High School

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Jessica Hicks