Jaylyn Bland
Hudson,IL
Summary
Dynamic Claims Associate with extensive experience in customer service and hospitality. Expertise in claims processing, compliance, and exceptional customer service. Possesses strong communication and problem-solving skills, and is adept at multitasking in fast-paced settings. Demonstrated ability to enhance customer satisfaction, and ensure regulatory compliance, contributing to organizational success.
Overview
7
7
years of professional experience
1
1
Certification
Work History
Unlisted Driver/Permissive Use SPOC
State Farm
Bloomington, IL
09.2025 - Current
- Acted as SPOC for Unlisted Driver and Permissive Use, supported peers, and facilitated accurate handling of specialized cases to improve operational reliability.
- Presented huddles to share best practices and procedural updates, enhancing team knowledge and adherence to protocols.
- Facilitated team awareness of workflow changes through consistent update communications, fostering adaptability within the team.
Claims Associate
STATE FARM
Bloomington, IL
12.2024 - Current
- Reviewed and processed insurance claims for accuracy and compliance.
- Processed and reviewed insurance or product claims accurately and efficiently according to company policies.
- Communicated with customers to gather necessary information, clarify claim details, and provide updates.
- Investigated and verified claim validity by analyzing documentation and collaborating with relevant departments.
- Resolved claim issues and discrepancies promptly, escalating complex cases to supervisors or claims specialists.
- Maintained detailed and organized records of claims and correspondence in the claims management system.
- Ensured compliance with regulatory requirements and company standards throughout the claims process.
- Provided exceptional customer service, addressing inquiries and concerns professionally to enhance customer satisfaction.
Customer Service Representative
STARCREST CLEANERS
Normal, IL
08.2022 - 12.2024
- Distributed processed garments, verifying customer satisfaction with orders before handing them over or assisting with placement in vehicles.
- Received garments from customers and inspected pockets and unbuttoned buttons to ensure readiness for processing.
- Racked clothes and scanned items to correct racks for efficient organization.
Server
TEXAS ROADHOUSE
Bloomington, IL
08.2021 - 08.2022
- Delivered orders efficiently and ensured customer satisfaction throughout the meal.
- Took accurate food and beverage orders, communicated special requests to kitchen staff.
- Resolved customer complaints with professionalism and tact, ensuring repeat business.
- Managed multiple tables simultaneously in a fast-paced environment.
- Handled cash and credit card transactions using POS systems accurately.
Lead Gallery Host
HYATT PLACE
Normal, IL
11.2018 - 03.2021
- Greeted and welcomed guests, ensuring a warm and professional atmosphere.
- Managed reservations and guest lists, maintaining accurate records and communication with guests.
- Addressed guest inquiries and resolved issues promptly to maintain high satisfaction levels.
- Supported kitchen staff with basic food preparation tasks and delivered food orders promptly to guests.
Host/Server
ORIGINAL PANCAKE HOUSE
Normal, IL
12.2018 - 08.2020
- Greeted and seated guests promptly and courteously, ensuring a positive first impression.
- Coordinated seating arrangements to optimize table turnover and guest satisfaction.
- Managed reservations and waitlists efficiently.
- Answered phone calls promptly, handled inquiries, and took reservations.
- Assisted in resolving guest concerns or complaints professionally.
Education
High School Diploma -
NORMAL WEST HIGH SCHOOL
Normal, ILSkills
- Claims Processing & Insurance Systems Proficiency
- Complex Claims Support
- Customer Communication & Recovery Assistance
- Conflict Resolution & De-escalation
- Decision-Making in Time-Sensitive Situations
- Strong Written & Verbal Communication
- Attention to Detail & Documentation Accuracy
- Relationship Management & Customer Care
- Problem Solving & Critical Thinking
- Time Management & Multi-Tasking
- Team support
- Process Updates & Team Communication
- Computer Systems & Claims Software Proficiency
- Accountability & Ownership of Work
Accomplishments
Received multiple Good Act Awards for demonstrating accountability, initiative, and outstanding customer support.
Certification
Property and Casualty Adjuster License - 2024
Affiliations
Volunteered at Advocate Bromenn Hospital in the Digestive Disease Endoscopy Center, assisting with patient care and office duties.
Timeline
Unlisted Driver/Permissive Use SPOC
State Farm
09.2025 - Current
Claims Associate
STATE FARM
12.2024 - Current
Customer Service Representative
STARCREST CLEANERS
08.2022 - 12.2024
Server
TEXAS ROADHOUSE
08.2021 - 08.2022
Host/Server
ORIGINAL PANCAKE HOUSE
12.2018 - 08.2020
Lead Gallery Host
HYATT PLACE
11.2018 - 03.2021
High School Diploma -
NORMAL WEST HIGH SCHOOL