Jay'lyn Coulibaly
Humble,Texas
Summary
Dependable, successful providing fast, high-quality customer service to guests in restaurant settings. Adaptable professional with expertise in personnel development, team collaboration and resolving issues with customers, waitstaff and management.
Overview
3
3
years of professional experience
Work History
Hostess
Pappas Seafood House
Server
Big City Wings
08.2022 - Current
- Served food and beverages promptly with focused attention to customer needs.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Cultivated warm relationships with regular customers.
- Maintained clean and organized dining areas to uphold restaurant hygiene standards.
- Set positive tone for entire dining experience as first point of contact for incoming guests.
- Bussed and reset tables to keep dining room and work areas clean.
Crew Team Member
Whataburger
09.2022 - 04.2023
- Worked well with teammates and accepted coaching from management team.
- Provided excellent customer service by greeting customers and meeting quality expectations.
- Collaborated with team members to complete orders.
- Worked front counter, drive-thru and other areas.
- Took orders, prepared meals, and collected payments.
- Became familiar with products to answer questions and make suggestions.
- Greeted customers at drive-thru and took food orders.
Sales Associate
Old Navy, Gap
03.2021 - 07.2021
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Helped customers locate products and checked store system for merchandise at other sites.
- Prepared merchandise for sales floor by pricing or tagging.
- Rotated stock and restocked shelves to maintain product availability and store appearance.
- Managed returns, exchanges and refunds in accordance with store policy.
- Answered customer questions about sizing, accessories, and merchandise care.
Education
High School Diploma -
Summer Creek High School
Houston, TX05.2022
Skills
- Server Support
- Guest Complaint Resolution
- Dining Area Maintenance
- Guest Engagement
Timeline
Crew Team Member
Whataburger
09.2022 - 04.2023
Server
Big City Wings
08.2022 - Current
Sales Associate
Old Navy, Gap
03.2021 - 07.2021
Hostess
Pappas Seafood House
High School Diploma -
Summer Creek High School