Jaylyn Dorsey
Green River,WY
Summary
Motivated and dependable professional with strong time management, teamwork, and leadership skills developed through both work experience and volunteer roles. Proven ability to collaborate effectively, lead teams, and adapt to new challenges with a positive attitude. Committed to continuous learning, personal growth, and delivering high-quality results. Known for a strong work ethic, reliability, and a drive to exceed expectations. Open to relocation and eager to contribute to a dynamic organization. Authorized to work in the US for any employer
Overview
10
10
years of professional experience
1
1
Certification
Work History
Security Guard
Securitas
08.2018 - 08.2018
- Security (temporary)
- Crowd Control
- Overnight watch
- Patrolled assigned areas to ensure the safety and security of premises
- Implemented access control measures by verifying identification credentials of individuals entering restricted areas
- Collaborated with the facilities team to ensure proper functioning of security systems, such as access control and surveillance cameras
Cashier
Little America
05.2017 - 08.2018
- Processed customer transactions accurately and efficiently, handling cash, credit cards, and electronic payments
- Maintained a balanced cash drawer at all times, reconciling discrepancies promptly
- Provided exceptional customer service by greeting customers with a friendly demeanor and addressing their inquiries or concerns
- Managed high-volume up to 150 customers in checkout lanes during peak hours while maintaining accuracy and speed
- Performed opening/closing duties including counting money in the register before/after shifts
Head Custodian
Sweetwater County School District #2
11.2024 - Current
- Managed a team of up to 8 custodial staff members, overseeing daily cleaning and maintenance tasks for a large facility
- Developed and implemented efficient cleaning schedules to ensure all areas were cleaned thoroughly and on time
- Trained new custodial staff members on proper cleaning techniques, safety protocols, and equipment operation
- Maintained inventory of cleaning supplies and equipment, ensuring an adequate stock level at all times
- Collaborated with the facilities management team to identify and address any maintenance or repair needs in a timely manner
- Implemented environmentally friendly cleaning practices, reducing chemical usage, while maintaining cleanliness standards
Voluntary Caregiver
Golden Hour Senior Center
11.2016 - Current
- Provided compassionate and personalized care to elderly clients, ensuring their safety, comfort, and well-being
- Created a warm and supportive environment by engaging in meaningful conversations and actively listening to clients' needs
- Supported individuals with cognitive impairments by implementing memory exercises, engaging in stimulating activities, and providing emotional support
- Promoted mental stimulation through reading books aloud, playing games, or engaging in hobbies that align with the client’s interests
Assistant Manager
Wyoming Horse Racing LLC
06.2021 - 10.2024
- Originally hired as a teller, promoted to shift lead, then assistant manager.
- Walk the gaming area looking for opportunities to interact with customers and employees displaying an attentive, upbeat, and enthusiastic demeanor throughout each interaction
- Clearly communicate how terminals play and operate, Club benefits, internal promotions, and site amenities
- Calmly and fairly address customer and employee concerns, and location inefficiencies
- Train new employees on daily operations and walk-through online courses for certifications.
- Collaborated with the manager to develop strategies for achieving sales targets and improving customer satisfaction
- Analyzed sales data to identify trends and opportunities for improvement, implementing effective strategies accordingly
- Maintained accurate records of financial transactions including daily sales reports, invoices, receipts etc
- Implemented customer loyalty programs resulting in a 45% increase in repeat business
- Managed inventory levels, ensuring adequate stock availability while minimizing excess or obsolete items
Assistant Manager
Auto Spa Car Wash
02.2020 - 06.2021
- Promoted to Assistant Manager after 3 months of being a shift lead when first hired I was an attendant.
- Assisted in the management of daily operations, ensuring smooth and efficient workflow
- Collaborated with the manager to develop strategies for achieving sales targets and improving customer satisfaction
- Resolved customer complaints or concerns promptly, ensuring high levels of customer service at all times
- Assumed managerial responsibilities in the absence of the manager, overseeing all aspects of operations
- Managed cash handling procedures, including opening/closing registers, preparing deposits, and reconciling discrepancies
- Managed inventory levels, ensuring adequate stock availability while minimizing excess or obsolete items
- Assisted in the recruitment, selection, and on-boarding of new employees, ensuring a smooth transition into the team
Volunteer
Expedition Academy
05.2015 - 05.2021
- Assisted in snow removal operations during winter season using plows or shovels
- Assisted in the preparation and setup of outdoor events by providing landscaping services
- Followed established routes and schedules to efficiently collect trash from designated areas
- Sorted recyclable materials from non-recyclable waste for proper disposal or recycling
- Demonstrated exceptional teamwork skills by assisting colleagues with their assigned tasks when needed
Traffic Control Supervisor
Loveland Barricade
02.2018 - 05.2019
- Ensured properly maintained a safe work environment for road construction
- Implemented proper signage and flagging techniques to guide vehicles through work zones
- Monitored and adjusted traffic patterns as necessary to minimize congestion and maintain efficient flow
- Ensured compliance with all relevant safety regulations and protocols for traffic control operations
- Performed routine inspections of equipment, such as signs, cones, and barricades, to ensure functionality and visibility
- Assisted in the setup and breakdown of work zone areas, including placing cones, signs, and other traffic control devices
- Collaborated with law enforcement officers or emergency responders when needed for accident management or incident response
- Trained new flaggers on proper procedures for directing traffic safely in construction zones
- Served as a point of contact between construction crews, drivers, pedestrians, and local residents regarding any concerns related to traffic control
Waitress/ Delivery Driver/ Host
Chopstix Asian Bistro
08.2017 - 06.2018
- Provided exceptional customer service by promptly greeting and seating guests, taking accurate orders, and delivering food and beverages in a timely manner
- Demonstrated extensive knowledge of menu items, including daily specials, ingredients, and preparation methods to assist customers with their selections
- Effectively communicated with kitchen staff to ensure accurate order preparation and timely delivery of meals to tables
- Managed multiple tables simultaneously during peak hours while maintaining attention to detail and providing personalized service
- Delivered packages and goods to customers in a timely and efficient manner
- Ensured the safe handling and transportation of fragile or perishable items
Education
Diploma - High school diploma or GED
Expedition Academy
Green River, WY05.2017
Skills
- Proficient in Microsoft Word
- Effective organizational skills
- Culinary skills
- Industrial maintenance cleaning
- Commercial construction experience
- Assistant management experience
- Cash management
- Point of sale operation
- Effective communication
- Guest services coordinator
- Operational leadership
- Administrative oversight
- Financial transaction handling
- Proficient in computer applications
- Experienced with Microsoft Office applications
- Supervising experience
- Automotive cleaning
- Service excellence
- Guest services
- Custodial experience
- Computer skills
- Effective time management
- Horse racing/ betting
- Inventory Control
- HHR terminals
- Bartending
- Cleaning techniques
- Snow removal
- Waste disposal
- Shift management
- Proficient in Google Applications
- Driving
- Cleaning and sanitation expertise
Certification
- TIPS
- Driver's License
Timeline
Head Custodian
Sweetwater County School District #2
11.2024 - Current
Assistant Manager
Wyoming Horse Racing LLC
06.2021 - 10.2024
Assistant Manager
Auto Spa Car Wash
02.2020 - 06.2021
Security Guard
Securitas
08.2018 - 08.2018
Traffic Control Supervisor
Loveland Barricade
02.2018 - 05.2019
Waitress/ Delivery Driver/ Host
Chopstix Asian Bistro
08.2017 - 06.2018
Cashier
Little America
05.2017 - 08.2018
Voluntary Caregiver
Golden Hour Senior Center
11.2016 - Current
Volunteer
Expedition Academy
05.2015 - 05.2021
Diploma - High school diploma or GED
Expedition Academy
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