Summary
Overview
Work History
Education
Skills
Timeline
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Jaylyn Geronimo

Jaylyn Geronimo

Summary

Customer Success professional with a strong background in sales and account management, bringing 7+ years of experience in driving customer satisfaction, retention, and revenue growth. Skilled in building lasting relationships, delivering value-driven solutions, and proactively identifying opportunities to enhance customer success. Passionate about helping clients achieve their goals through strategic guidance and personalized support.

Overview

8
8
years of professional experience

Work History

Customer Success Manager, Mid Market

Applause
01.2025 - Current
  • Developed tailored engagement strategies for enhancing overall client satisfaction.
  • Identified root causes of client challenges for implementing effective resolutions.
  • Analyzed client feedback and performance metrics to inform strategic recommendations for service improvements.
  • Assisted customers with onboarding and product setup to foster successful adoption and usage.
  • Conducted regular account reviews to assess progress and strategize future growth opportunities for clients.
  • Identified upsell opportunities through frequent account reviews, contributing to increased revenue generation.

Senior Partner Success Manager

N-able
10.2022 - 01.2025
  • Drive customer success outcomes by influencing customer lifetime value through retention, high product adoption, customer satisfaction, and overall net promoter scores, enabling expansion, and new business growth through customer advocacy
  • Measure the effectiveness of customer success by evaluating operational metrics, actively participating during internal reviews, sharing key performance indicators with senior leaders, and taking defined actions based on observations
  • Communicate directly with named customers and conduct data-driven analyses of customer behavior to measure feature adoption and predict at-risk accounts
  • Contribute to the development of client processes that ensure long-term client relationships

Customer Success Manager

PayScale
07.2021 - 10.2022
  • Drive strategic and value-based client relationships based on critical messaging across multiple organizational levels, including key decision makers with our largest customers
  • Conduct strategic account planning that includes quarterly business reviews and success plans
  • Act as the 'voice of the customer' in internal meetings with our Product, Services, Marketing, or Senior Leadership teams on how we can maximize value and resolve concerns with a sense of urgency
  • Maintain a deep understanding of PayScale product/data offerings and position the most relevant features/functionality for clients' specific goals
  • Utilize technology such as Gainsight, Salesforce, and other applications to document and support client lifecycle
  • Responsible for retention and owning renewal opportunities from discovery to close while working collaboratively with AEs on expansion opportunities to grow the overall value customers are receiving

Account Manager

YLOPO LLC.
07.2019 - 07.2021


  • Manage client relationships within my book of business
  • Assume primary responsibility for an assigned segment of my client base, provide backup assistance for other teammates' clients
  • Develop great client relationships that aid in client retention
  • Speak confidently and professionally while working through escalated issues or troubleshooting problems
  • Work closely with our product support team to investigate issues and software bugs and solve or escalate problems appropriately
  • Complete special projects or become the subject matter expert for new parts of our product
  • Learn the ins and outs of our product and the real estate space, and be able to speak confidently to those subjects
  • (REMOTE)

Senior Account Executive

Teledirect/Google AdWords
07.2017 - 02.2019
  • Utilized CRM tools effectively to manage client information and track progress on accounts, leading to more accurate forecasting and pipeline management.
  • Mentored junior account executives, fostering a positive work environment and encouraging professional growth.
  • Increased account retention by building strong relationships with clients and addressing their needs promptly.
  • Consistently met or exceeded monthly sales quotas through diligent prospecting efforts and effective closing techniques.
  • Brought in over $4M in revenue while managing multiple high-profile accounts.

Senior Account Executive

Handy (Hospitality Solution) / Tinklabs
01.2017 - 06.2017
  • Create detailed business plan to facilitate and attain targets, goals, and quotas
  • Manage the entire sales cycle from finding clients to closing deals

Education

Bachelor of Science - Major in Marketing Management

Far Eastern University
04-2013

Skills

  • Customer account management
  • Customer relationship building
  • Customer retention
  • Strategic planning
  • CRM software
  • Proficient in Salesforce, HubSpot, Gainsight, Tableau, Pendo, Gong, AskElephant
  • Negotiation
  • Cross-functional coordination

Timeline

Customer Success Manager, Mid Market

Applause
01.2025 - Current

Senior Partner Success Manager

N-able
10.2022 - 01.2025

Customer Success Manager

PayScale
07.2021 - 10.2022

Account Manager

YLOPO LLC.
07.2019 - 07.2021

Senior Account Executive

Teledirect/Google AdWords
07.2017 - 02.2019

Senior Account Executive

Handy (Hospitality Solution) / Tinklabs
01.2017 - 06.2017

Bachelor of Science - Major in Marketing Management

Far Eastern University

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Jaylyn Geronimo