Summary
Overview
Work History
Education
Skills
Timeline
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Jaylyn Greene

Las Vegas,NV

Summary

Welcoming Service Supervisor with outstanding abilities in assisting customers with various inquiries and tasks. Dependable and reliable with excellent training expertise. Experienced leading a team of diverse members by setting high expectations and treating everyone professionally and with respect.

Overview

7
7
years of professional experience

Work History

Service Supervisor

Otis Elevator Company (Las Vegas Branch)
10.2022 - 07.2023
  • Assisted with training and development of team members.
  • Handled customer complaints and inquiries.
  • Monitored team's performance and gave feedback when necessary.
  • Updated job knowledge by attending workshops, training sessions and educational opportunities.
  • Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
  • Clarified customer issues and determined root cause of problems to resolve product or service complaints.
  • Responded to customer requests for products, services, and company information.
  • Analyzed customer service trends to discover areas of opportunity and provide feedback to management.
  • Developed customer service policies and procedures to meet and exceed industry service standards.
  • Updated account information to maintain customer records.
  • Provided primary customer support to internal and external customers.
  • Participated in team meetings and training sessions to stay informed about product updates and changes.
  • Handled customer inquiries and suggestions courteously and professionally.

Service Project Manager

Otis Elevator Company (Las Vegas Branch)
07.2021 - 10.2022
  • Resolved customer complaints in professional and timely manner.
  • Hired, trained and supervised team of service staff members to meet business goals.
  • Developed and maintained positive relationships with customers to build rapport and trust.
  • Met with customers to discuss service needs and offer available solutions.
  • Monitored service staff performance and provided feedback for improvement.
  • Maintained team productivity and quality of service by establishing and maintaining clear benchmarks.
  • Monitored inventory levels and placed orders to replenish stock.
  • Coordinated with other departments to maintain streamlined and productive workflow.
  • Implemented strategies to increase customer service satisfaction ratings.
  • Analyzed service reports to identify areas of improvement.
  • Negotiated with vendors to secure best prices for parts and supplies.
  • Sourced, vetted and managed vendors needed to accomplish project goals.

Warehouse Manager

Otis Elevator Company (Las Vegas Branch)
2020 - 2021
  • Cleaned and maintained warehouse in compliance with OSHA safety standards.
  • Oversaw upkeep of equipment and physical condition of warehouse, identifying and ordering needed repairs, renovations, and replacements.
  • Kept documentation and records accurate and up-to-date with latest data to prevent errors in processing or delivery.
  • Redesigned warehouse layout to accommodate new equipment, maximize space utilization, and optimize processes.
  • Evaluated supplies and product inventory to check for quality and quantity issues and returned unacceptable materials to vendors.
  • Developed safety programs to protect workers and reduce injuries.
  • Conducted research to address shipping errors and packaging mistakes.
  • Organized records of vehicles, schedules and completed orders.

Construction Worker

Re-bath Of Tulsa
08.2018 - 02.2020
  • Utilized hammers, saws, squares, levels, and fastening devices to complete projects.
  • Loaded, unloaded, and moved material to and from storage and production areas.
  • Worked independently in fast-paced environment while meeting productivity and quality expectations.
  • Worked with more knowledgeable professionals to grow understanding of principles and construction standards.
  • Brought materials and tools from trucks and storage facilities to work site locations and organized for expected needs.
  • Demonstrated safe and proper operation of equipment and tools to prevent harm to team members.

Warehouse Driver

ThyssenKrupp Elevator
09.2016 - 05.2018
  • Delivered accurate and timely orders and maintained professionalism in appearance and conduct to foster positive customer experiences.
  • Pulled and organized customer orders by part number and quantity for delivery from warehouse.
  • Stocked and examined inventory items and reported wear or defects to supervisor.
  • Maintained delivery vehicle in safe and operative condition by inspecting mechanical, safety and emergency equipment and completing log.
  • Loaded materials into vehicle using pallets, skids, platforms or lifting devices and installed bracing or padding to prevent shifting or damage in transit.
  • Removed orders from storage, wrapped, and staged for shipments.

Education

High School Diploma -

Sharon High School
Sharon, PA
06.2013

Skills

  • Customer Loyalty
  • Supervision
  • Educational Opportunities
  • Experience Management
  • Coordinate Schedules
  • Project Requirements
  • Microsoft Office
  • Customer Care
  • Write Reports
  • Job Assignments

Timeline

Service Supervisor

Otis Elevator Company (Las Vegas Branch)
10.2022 - 07.2023

Service Project Manager

Otis Elevator Company (Las Vegas Branch)
07.2021 - 10.2022

Warehouse Manager

Otis Elevator Company (Las Vegas Branch)
2020 - 2021

Construction Worker

Re-bath Of Tulsa
08.2018 - 02.2020

Warehouse Driver

ThyssenKrupp Elevator
09.2016 - 05.2018

High School Diploma -

Sharon High School

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Jaylyn Greene