Jaylyn Johnson
Cape Coral,FL
Summary
Dedicated fast working employee with great attention to detail and excellent customer service skills, looking to gain more experience in the medical field by working alongside professionals committed to serving and helping others.
Overview
4
4
years of professional experience
Work History
Receptionist
Massage Luxe Spa
01.2024 - Current
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Confirmed appointments, communicated with clients, and updated client records.
- Answered phone promptly and directed incoming calls to correct offices.
- Kept reception area clean and neat to give visitors positive first impression.
- Streamlined front desk operations for increased efficiency by effectively managing phone calls, emails, and walk-in clients.
- Handled sensitive information with discretion while maintaining strict confidentiality standards.
Customer Service Associate
Walgreens
06.2022 - Current
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
- Handled customer complaints professionally, resulting in satisfactory outcomes and positive feedback.
- Maintained a high level of product knowledge, providing accurate information to customers.
- Answered customer telephone calls promptly to avoid on-hold wait times.
- Collaborated with team members to achieve monthly targets and optimize workflow efficiency.
- Achieved consistently high levels of customer satisfaction by prioritizing empathy, patience, and effective problem-solving skills during interactions.
- Solved problems with products and services by providing customers with technical support.
Crew member
Chipotle
04.2020 - 05.2022
- Trained new team members on procedures, customer service, and sales techniques.
- Cleaned and maintained all areas of the restaurant to promote a clean image.
- Kept food preparation area, equipment, and utensils clean and sanitary.
- Took orders, prepared meals, and collected payments.
- Ensured timely delivery of orders by prioritizing tasks according to demand during busy periods.
- Demonstrated strong multitasking abilities, handling multiple orders simultaneously without compromising quality or efficiency.
- Improved customer satisfaction by providing friendly and efficient service at the register.
- Enhanced customer satisfaction by providing efficient and friendly service.
Education
Associate of Arts -
Florida South Western State College
Fort Myers, FL12.2024
High School Diploma -
Ida Baker High School
01.2021
Skills
- Multitasker
- Team Player
- Time Management
- Excellent oral and written skills
- Proficient with Google and Microsoft
- Organization skills
- Telephone skills
- Scheduling appointments
References
- Braylin Urena, (347) 279-0579
- Brandy Fluegel, (239) 257-8785
- Danyelle Altenor, (239) 299-5717
Timeline
Receptionist
Massage Luxe Spa
01.2024 - Current
Customer Service Associate
Walgreens
06.2022 - Current
Crew member
Chipotle
04.2020 - 05.2022
Associate of Arts -
Florida South Western State College
High School Diploma -
Ida Baker High School
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