Jaylyn OrtiZ
Philadelphia,PA
Summary
Adaptable professional with quick-learning ability and a talent for adjusting to new environments. Respectful and well-spoken with team members, managers, and customers. Articulate, enthusiastic and results-oriented with demonstrated passion for building relationships, and cultivating partnerships. Gifted at working with all types of customers. Looking for a new role where hard work and dedication will be highly valued.
Overview
9
9
years of professional experience
Work History
Office Administrator
Meyer Design Inc
Ardmore, Pennsylvania
09.2023 - Current
- Supported Human Resources activities by maintaining personnel files in accordance with legal requirements.
- Processed invoices on a timely basis according to established procedures.
- Maintained supplies inventory by checking stock to determine inventory level; anticipating needed supplies; placing and expediting orders for supplies; verifying receipt of supplies.
- Monitored office equipment maintenance contracts ensuring all equipment is serviced regularly according to manufacturer's guidelines.
- Performed clerical duties such as photocopying, faxing and scanning documents.
- Coordinated and managed daily administrative operations of the office.
- Assisted with budget preparation by providing data entry support into financial tracking system.
- Provided assistance with the planning of events such as staff meetings or conferences.
- Developed strong relationships with clients through excellent customer service skills.
- Reviewed documents and obtained additional information to complete accurate paperwork and avoid delays.
- Processed financial documents, contracts, expense reports and invoices.
- Replenished office supplies, placing new orders for restocking to maintain inventory.
- Organized team activities to build camaraderie and foster pleasant workplace culture.
- Developed event themes and concepts to ensure successful execution of events.
- Managed logistics related to transportation, catering, entertainment, decorations for events.
- Provided on-site support during the day of the event including problem solving if necessary.
- Attended and participated in industry events.
Office Administrator/Student Advocate
Paramount Capital Group
02.2021 - 09.2023
- Purchase and maintain stock of office supplies
- Planning company events according to budget and submitting expense reports
- Assist the accounting department with reconciliation reports
- Prepare and deliver bank deposits
- Schedule monthly meetings and create monthly newsletter
- Manage all general email inboxes
- Utilize reports through Excel spreadsheets to engage with accounts missing information or payments
- Draft custom templates and letters through Word
Customer Service Representative
Paramount Capital Group
11.2020 - 02.2022
- Assist customers with payments and information on account details
- Making outbound calls on past due accounts to collect payments or discuss arrangements
- Notating important information on accounts
- Escalating accounts and transferring to correct departments
- Handling sensitive information with integrity
- Maintaining professionalism and confidentiality on recorded phone calls
Retail Senior Lead/Showroom Concierge
Old Navy/Brilliant Earth
01.2020 - 11.2020
- Engage with customers throughout the shop to ensure brand satisfaction and ultimate potential of sales
- Experienced in shipment and restocking inventory
- Leading shifts with target goals and strategy
- Assigning employees to departments and tasks
- Managing break schedules
- Act as the first point of contact answering guest inquiries
- Directing phone calls or emails
- Scheduling and confirming appointments
- Recording audits and check-ins through excel spreadsheets
- Working closely with the operations department to ensure the proper amount of inventory
Server
BRAVO! Cucina Italiana
Whitehall, PA
04.2016 - 06.2019
- Provided excellent customer service;
- Focused on exceeding guest expectations in a high volume restaurant;
- Multitasking while working effectively under pressure and with great precision
Highly Qualified Instructional Assistant
Palisades School District
, PA
01.2017 - 05.2019
- Offering guidance and resources for students in the classroom with learning disabilities;
- Accommodated material to meet within their particular skills and needs;
- Offered emotional support and confidentiality, while directing them to the proper resources that would create long term goals and solutions for certain behaviors
Education
High School diploma -
Liberty High School
01.2015
Skills
- Multitasking
- Strong attention to detail
- People orientated
- Excellent verbal communication
- Experience handling sensitive and confidential information
- Phone etiquette
- Experienced in Microsoft Office programs
- Event coordination
- Mail handling
- Spreadsheet development
- Billing oversight
- Administrative support
- Managing office supply inventory
Timeline
Office Administrator
Meyer Design Inc
09.2023 - Current
Office Administrator/Student Advocate
Paramount Capital Group
02.2021 - 09.2023
Customer Service Representative
Paramount Capital Group
11.2020 - 02.2022
Retail Senior Lead/Showroom Concierge
Old Navy/Brilliant Earth
01.2020 - 11.2020
Highly Qualified Instructional Assistant
Palisades School District
01.2017 - 05.2019
Server
BRAVO! Cucina Italiana
04.2016 - 06.2019
High School diploma -
Liberty High School
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