Jaylyn Robinson
Dallas,TX
Summary
Highly-motivated employee with desire to take on new challenges. Strong worth ethic, adaptability and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.
Overview
13
13
years of professional experience
Work History
Customer Service Representative
Athene
06.2022 - 11.2023
- Informed customers about billing procedures, processed payments and provided payment option setup assistance.
- Collected premiums and issued accurate receipts.
- Adhered to underwriting, rating and compliance criteria and guidelines to determine associated financial risks.
- Processed insurance policy cancellations and renewals quickly to meet call time targets.
- Modified, updated and processed existing policies.
Customer Support Specialist
Baylor Scott & White Medical Center
01.2021 - 05.2022
- Registered patients for diagnostic appointments, surgeries and medical consultations using electronic health record system. Confirmed appointments, communicated with doctors office , and updated patients records.
- Processed patient medical records requests in compliance with HIPAA guidelines.
- Verified insurance eligibility and coverage for patients.
- Educated customers about billing, payment processing and support policies and procedures.
Customer Support Specialist
UNITED STATES POSTAL SERVICE
09.2017 - 01.2021
- Used automated mail processing equipment to sort and collate mail.
- Assisted with implementing new mailroom systems and training staff to improve operations.
- Organized and updated databases, records and other information resources.
- Verified proper distribution of incoming mail to correct individuals and departments.
Customer Service Specialist
Metro by T-Mobile
01.2014 - 09.2017
- Managed inbound and outbound calls to respond to inquiries and resolve concerns
- Issued refunds, merchandise exchanges, and price adjustments.
- Answered average of 40-50 calls, emails and faxes per day, addressing customer inquiries, solving problems and providing product information.
- Described product highlights and benefits to help guide purchasing decisions.
- Took payment information and other pertinent information such as addresses and phone numbers to place orders.
Clerical Assistant
Buggie boo baby LLC
02.2011 - 06.2013
- Interacted with customers by phone, email, or in-person to provide information.
- Managed records and data transfer, ensuring traceability and improving operations through automated systems.
- Coordinated shared Outlook calendar and scheduled meetings and events.
- Managed relational database to store information for reference, reporting, and analysis.
Education
High School Diploma -
Lancaster high school
Lancaster, TexasSkills
- Problem-solving Prioritization
- Teamwork Organization
- Micro-soft operation
- Payment Transaction
- Administrative Support
- Efficient and Detail-Oriented
- Microsoft excel and word
- Data Collection
Timeline
Customer Service Representative
Athene
06.2022 - 11.2023
Customer Support Specialist
Baylor Scott & White Medical Center
01.2021 - 05.2022
Customer Support Specialist
UNITED STATES POSTAL SERVICE
09.2017 - 01.2021
Customer Service Specialist
Metro by T-Mobile
01.2014 - 09.2017
Clerical Assistant
Buggie boo baby LLC
02.2011 - 06.2013
High School Diploma -
Lancaster high school
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