JAYLYN R. VINEY
West Sacramento,USA
Summary
Experienced with engaging customers to identify their needs and provide suitable solutions. Utilizes persuasive communication techniques to build strong client relationships and drive sales. Track record of effective problem-solving, ensuring high levels of customer satisfaction and loyalty.
Overview
6
6
years of professional experience
Work History
Customer/Sales Representative
First Technology Federal Credit Union
09.2022 - 11.2024
- Built strong relationships with clients through attentive service, leading to repeat business and referrals.
- Emphasized product specifications to meet customer needs.
- Increased customer satisfaction by addressing and resolving issues promptly and professionally.
- Assisted call-in customers with questions and orders.
- Recognized as a top performer within the sales team due to consistent achievements in meeting or exceeding targets month over month.
Customer Service Representative
Hawkins Home Loans
07.2021 - 08.2022
- Provide high customer satisfaction by resolving problems with knowledgeable and friendly service.
- Answer incoming calls and emails, providing frontline customer support or assistance with product and service transactions.
- Remain calm and professional in stressful circumstances and effectively diffuse tense situations.
- Review credit histories from applicants and determine feasibility of granting requested loans.
- Observe corporate and federal regulatory policies in terms of data security, privacy, and confidentiality.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
Lead Sales Associate
Champ Sports
04.2019 - 06.2021
- Handled cash register operations and customer transactions to process payments.
- Assisted customers in making informed purchasing decisions by providing expert advice on product features and benefits.
- Maintained store visual standards by setting up window and interior displays to merchandising guidelines.
- Received shipments, signed off on packages and documented incoming items in computer system.
- Cross-trained in different positions to best support team during peak periods.
- Trained and developed new team members to improve product knowledge and selling abilities.
Customer Service Representative
Faneuil, Sacramento
11.2018 - 03.2020
- Setting up annual coverage renewal, Comparing insurance plans for clients
- Addressed customer inquiries to ensure satisfaction and foster positive service experience.
- Answered inbound calls, chats, and emails to facilitate customer service
- De-escalated problematic customer concerns, maintaining calm, friendly demeanor
- Maintained detailed records of customer interactions, ensuring proper follow-up and resolution of issues.
- Boosted team morale by consistently recognizing colleagues' contributions and achievements.
Education
River City High School
West Sacramento, CASkills
- Time Management
- POS systems
- Building Customer Trust and Loyalty
- Problem Anticipation, Resolution, and Critical Thinking
- Upbeat and Positive Personality
- Goal-oriented mindset
- Salesforce
- Sales negotiation
- Market awareness
- Teamwork and collaboration
- Cash handling
- Salesmanship
Timeline
Customer/Sales Representative
First Technology Federal Credit Union
09.2022 - 11.2024
Customer Service Representative
Hawkins Home Loans
07.2021 - 08.2022
Lead Sales Associate
Champ Sports
04.2019 - 06.2021
Customer Service Representative
Faneuil, Sacramento
11.2018 - 03.2020
River City High School
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