Jaylyn Tims
Huntsville,TX
Summary
Diligent and responsible team member with excellent history of running smooth, accurate registers, keeping merchandise stocked and maintains cleanliness. Highly-motivated employee with desire to take on new challenges. Strong worth ethic, adaptability and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.
Overview
3
3
years of professional experience
1
1
Certification
Work History
Team Member
Whataburger
Lake Jackson, TX
05.2021 - 07.2021
- Assisted customers with product selection and ordering process.
- Provided customer service support to ensure satisfaction.
- Operated cash registers to process payments from customers.
- Understood restaurant menu, limited time offers, and promotions to answer guest questions
- Collaborated with team members to maximize productivity and efficiency.
Crew Member
Arby's Restaurant
Angleton, TX
12.2022 - 08.2023
- Educated customers on menu items, product ingredients and nutritional values.
- Performed cashier duties such as taking orders, collecting payments and providing change.
- Restocked kitchen supplies including food products and utensils.
- Cleaned restaurant area by sweeping floors, wiping tables and emptying trash receptacles.
- Assisted in the preparation of food items such as sandwiches, salads and pizzas.
- Followed all safety guidelines while operating equipment such as slicers, fryers and ovens.
- Greeted customers upon arrival, provided menus and answered questions regarding menu items.
- Prepared beverages such as coffee drinks, smoothies and milkshakes according to company standards.
- Organized dining room tables with condiments, napkins and other necessities prior to seating guests.
Patron Service Assoicate
Hospitality and Auxiliary Services
Hansville, TX
09.2023 - Current
- Perform box office and front of house duties.
- Assisted customers with tickets sales and distribution.
- Ensured a smooth customer experience at ticketed events.
- Maintain a clean, inviting, and professional atmosphere.
- Maintained updated knowledge through continuing education and advanced training.
- Assisted with customer requests and answered questions to improve satisfaction.
- Displayed strong telephone etiquette, effectively handling difficult calls.
Education
Bachelor of Science - Animal Science
Sam Houston State University
Huntsville, TX01-2027
High School Diploma -
Angleton High School
Angleton, TX05-2023
Skills
- Customer Service
- Attention to detail
- Enter personal communication
- Drawer Management
- Money Handling
- Proficient Typing
- Organization and cleaning
- Point-of-sale system operation
Certification
- Beverage Station Cleanliness
- Cleaning Food & Hand Contact Surfaces
- Red Flag Rules: Identity Theft Protection
- SHSU Equal Employment Opportunity (EEO) Training v2018-2020
- SHSU Sexual Misconduct Employee Training
- 2023-2024 Annual Cybersecurity Awareness Training
Timeline
Patron Service Assoicate
Hospitality and Auxiliary Services
09.2023 - Current
Crew Member
Arby's Restaurant
12.2022 - 08.2023
Team Member
Whataburger
05.2021 - 07.2021
Bachelor of Science - Animal Science
Sam Houston State University
High School Diploma -
Angleton High School