Jaylynn Butler
Summary
Encouraging manager and analytical problem-solver with talents for team building, leading and motivating, as well as excellent customer relations aptitude and relationship-building skills. Proficient in using independent decision-making skills and sound judgment to positively impact company success. Dedicated to applying training, monitoring and morale-building abilities to enhance employee engagement and boost performance. Organized, independent worker and team player with strong time management skills. Detail-oriented and able to learn new tasks quickly and effectively. High energy, outgoing with a dedication to positive guest relation, Customer service and cash handling background. Retail and customer service sales experience. Willing to relocate to: Tallahassee, FL - Quincy, FL - Bainbridge, GA
Overview
9
9
years of professional experience
Work History
Assistant Manager
Signet Jewelers
01.2022 - Current
- Lead team activities, cash handling, schedule making, team captains, cleaning
- Supervised day-to-day operations to meet performance, quality and service expectations.
- Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
- Completed regular inventory counts to verify stock levels, address discrepancies, and forecast future needs.
- Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
- Mentored team members to enhance professional development and accountability in workplace.
- Generated repeat business through exceptional customer service and responded to customer concerns with friendly and knowledgeable service.
- Helped with planning schedules and delegating assignments to meet coverage and service demands.
- Developed loyal and highly satisfied customer base through proactive management of team customer service strategies.
- Opened and closed location and monitored shift changes to uphold successful operations strategies and maximize business success.
Retail Store Manager
DXL Big & Tall
10.2021 - 03.2022
- Exceeded sales goals and accomplished business objectives by inspiring staff and promoting target products.
- Maximized sales and minimized shrinkage through excellent customer service and adherence to standard practices.
- Approved regular payroll submissions for employees.
- Promoted team collaboration, performance, and efficiency by fostering healthy environments focused on mutual success.
- Trained new employees on proper protocols and customer service standards.
- Optimized store displays and appearance via strategic merchandising.
- Managed store organization, maintenance, and purchasing functions.
- Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
- Coached employees and trained on methods for handling various aspects of sales, complicated issues, and difficult customers.
- Managed inventory control processes to restore back stock, control costs, and maintain sales floor levels to meet customer needs.
- Maintained customer satisfaction with quick and professional handling of product returns.
- Recruited and retained top talent, with focus on completing timely performance evaluations, providing positive feedback, and rewarding superior performance.
- Managed inventory control, cash control, and store opening and closing procedures.
Store Manager
JoS. A Bank
11.2019 - 08.2020
- Provided store management and scheduling, handled customer inquiries and complaints, achieved sales goals, responsible for budget management, monitored and ordered supplies, trained, developed, and managed store employees, developed a productive team environment, completed performance reviews
Store Manager
Signet Jewelers
04.2019 - 11.2019
- Managed all aspects of running store, met or exceeded financial goals, hired and trained employees, handled team members' scheduling, motivated entire team, assigned employee promotions, handled product placement, display, and visual merchandising standards, performed daily and shift drawer counts
Beauty Advisor/ Key Holder
BareMinerals
03.2016 - 03.2017
- Take and log appointments, determine customers' needs, perform makeup applications and provide a memorable experience for each customer, troubleshooting, open/close store, cash handling, train new advisors
Customer Service Representative
Hewitt Packard
06.2014 - 10.2015
- Answer and execute calls in a timely manner, troubleshoot, meet member needs, mail out forms, handle client cases, meet call goals, answer phone and assist clients with changes, assist persons with their state benefits, enrollment, and making changes
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
- Handled complaints with prompt, courteous service to uphold professional reputation.
- Learned and maintained in-depth understanding of product and service information to offer knowledgeable and educated responses to diverse customer questions.
- Learned internal systems and related service role duties to provide skilled team backup in handling customer demands.
- Assisted members with correcting account, service, and system issues by educating on required forms and technical processes.
- Resolved customer issues through thorough dispute investigation.
Education
Associate of Science - Medical Billing And Coding
Ultimate Medical Academy - Clearwater
Clearwater, FL07.2024
Certified Esthetician - Master Aesthetician
Academy of Beauty Professionals
Madison, WI04.2016
High School Diploma -
James Madison Memorial
Madison, Wi06.2013
Skills
- Employee Scheduling
- Task Delegation
- Employee Performance Evaluations
- Operations Management
- Recruiting and Interviewing
- Product and Service Knowledge
- Consulting
- Staff Development
- Money Handling
- Sales Reporting
- Customer Relationship Management (CRM)
- Project Management Abilities
- Staff Management
- Google Drive
- Customer Relations
- Orientation and Training
- Retail Operations Management
- Sales Growth
- Employee Performance Evaluation
- Promotional Planning
- Schedule Oversight
- Performance Reviewing
- Business Administration
- Team Motivation
- Staff Supervision
Additional Information
Reception skills, People Skills, Works well under pressure, Approachable, Customer-oriented, Front desk training, Management Skills, Extensive hospitality background, Upbeat, outgoing and positive. Flexible, Reliable, Resolution-oriented, Microsoft Office, Excel, PowerPoint proficiency, Quick learner, Some State Insurance Knowledge
Personal Information
Work Permit: Authorized to work in the US for any employer
Social media, TikTok
In my spare time, I enjoy making TikTok videos of tips and tricks on how to improve makeup applications.
Timeline
Assistant Manager
Signet Jewelers
01.2022 - Current
Retail Store Manager
DXL Big & Tall
10.2021 - 03.2022
Store Manager
JoS. A Bank
11.2019 - 08.2020
Store Manager
Signet Jewelers
04.2019 - 11.2019
Beauty Advisor/ Key Holder
BareMinerals
03.2016 - 03.2017
Customer Service Representative
Hewitt Packard
06.2014 - 10.2015
Associate of Science - Medical Billing And Coding
Ultimate Medical Academy - Clearwater
Certified Esthetician - Master Aesthetician
Academy of Beauty Professionals
High School Diploma -
James Madison Memorial
Similar Profiles
Carlos MagallanesCarlos Magallanes
Fourth Key holder at Kay Jewelers/ Signet JewelersFourth Key holder at Kay Jewelers/ Signet Jewelers
Alejandro RodriguezAlejandro Rodriguez
ASSISTANT STORE MANAGER at Kay Jewelers/Signet JewelersASSISTANT STORE MANAGER at Kay Jewelers/Signet Jewelers
Maloree BrubakerMaloree Brubaker
Assistant Buyer – Zales / Zales Outlet at Signet JewelersAssistant Buyer – Zales / Zales Outlet at Signet Jewelers
Shala IrwinShala Irwin
VP of Merchandising, Piercing and Innovation at Signet Jewelers Inc.VP of Merchandising, Piercing and Innovation at Signet Jewelers Inc.
Abhiram MedavarapuAbhiram Medavarapu
Assistant Manager at Ernst And Young GDSAssistant Manager at Ernst And Young GDS