Summary
Overview
Work History
Education
Skills
Timeline
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JayLynn Copeland

Carlisle,Iowa

Summary

To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.

Overview

2
2
years of professional experience

Work History

Receptionist Administrator

911 Restoration
01.2023 - 11.2023
  • Answered incoming calls, routed calls, send messages.
  • Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
  • Kept reception area clean and neat to give visitors positive first impression.
  • Handled complaints and questions, and re-directed calls to other team members.
  • Answered questions and addressed, resolved, or escalated issues to management personnel to satisfy customers.
  • Acted as first point of contact and set appointments for prospective clients.
  • Coordinated individual duties after careful evaluation of each employee's skill level and knowledge.
  • Managed supervisor itinerary and appointments and streamlined scheduling procedures.
  • Optimized organizational systems for payment collections, deposits, and recordkeeping.
  • Utilized QuickBooks for Sub-Contractor and Customer information

Nursing Assistant

Norwalk Nursing & Rehab Center
08.2022 - 01.2023
  • Assisted with feeding and monitored intake to help patients achieve nutritional objectives.
  • Helped patients effectively manage routine bathing, grooming, and other hygiene needs.
  • Answered call lights and supported patient comfort and safety by adjusting bed rails and equipment.
  • Documented care actions by completing records and logs in medical software system.
  • Transported patients between rooms and appointments or testing locations.
  • Responded to patient requests for supplies and personal comfort items such as extra blankets.
  • Changed linens in rooms, keeping spaces fresh and clean for patient health and satisfaction.
  • Documented patient information and care activities in electronic health record.
  • Completed activities of daily living for patients unable to self-care, and assisted those with limited mobility in completing tasks.
  • Assisted nursing staff with completing daily rounds, documenting vital signs and answering calls.

Cashier

Casey's General Store
12.2021 - 12.2022
  • Greeted customers entering store and responded promptly to customer needs.
  • Built relationships with customers to encourage repeat business.
  • Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
  • Worked flexible schedule and extra shifts to meet business needs.
  • Counted money in cash drawers at beginning and end of shifts to maintain accuracy.
  • Helped customers complete purchases, locate items, and join reward programs.
  • Conducted inventory counts by adding each item in stock and documenting in computer system.
  • Set up new sales displays each week with fresh merchandise.
  • Checked personal identifications during alcohol and tobacco sales.
  • Tallied cash drawer at beginning and end of each work shift.
  • Performed cash, card and check transactions to complete customer purchases.

Education

High School Diploma -

Carlisle High School
Carlisle, IA
2023

Skills

  • Fee Collection
  • Office Equipment Maintenance
  • Guest Relations
  • Reception Management
  • Microsoft Office proficiency
  • Time management
  • Organizational skills
  • Data Entry
  • Office Management
  • Administrative Management
  • Bookkeeping
  • Scheduling

Timeline

Receptionist Administrator

911 Restoration
01.2023 - 11.2023

Nursing Assistant

Norwalk Nursing & Rehab Center
08.2022 - 01.2023

Cashier

Casey's General Store
12.2021 - 12.2022

High School Diploma -

Carlisle High School

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JayLynn Copeland