Jaylynn Dennis
Bossier City,LA
Summary
Proven to excel in high-stress environments, I leveraged exceptional customer service and dispute mediation skills to enhance customer loyalty and resolve conflicts efficiently. My adeptness in time management and collaboration fostered significant productivity increases, showcasing my ability to meet and exceed goals through innovative solutions and teamwork.
Overview
10
10
years of professional experience
Work History
Customer Service Representative
Teleperformance USA
03.2014 - 05.2014
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Responded to customer requests for products, services, and company information.
- Met customer call guidelines for service levels, handle time and productivity.
- Responded proactively and positively to rapid change.
Student Intern
Clark Atlanta University
01.2016 - 01.2017
- Built professional relationships with colleagues at all levels within the organization, strengthening interpersonal communication skills during the internship experience.
- Reported back to instructor to receive day-to-day tasks and responsibilities.
- Gained exposure to various aspects of the industry through active participation in company events, workshops, and training sessions during the internship period.
- Developed time-management skills through balancing multiple assignments while consistently meeting deadlines during the internship period.
- Demonstrated adaptability by learning new software programs and tools quickly, enhancing overall efficiency within the intern role.
- Contributed to increased productivity within the team by taking initiative in problem-solving and offering innovative solutions.
Sales Associate
One Pretty Shoppe
06.2022 - Current
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
- Built relationships with customers to encourage repeat business.
- Managed returns, exchanges and refunds in accordance with store policy.
- Maintained calm demeanor and professionally managed issues in busy, high-stress situations.
- Boosted customer satisfaction levels through exceptional service, addressing concerns promptly, and providing a welcoming store environment.
Education
High School Diploma -
Richland Northeast High School
Columbia, SC06.2013
Bachelor of Science - Biochemistry
Clark Atlanta University
Atlanta, GA05.2020
Associate of Science -
Bossier Parish Community College
Bossier City, LA05.2022
Skills
- Teamwork and Collaboration
- Time Management
- Dispute Mediation
- Excellent people skills
- Goal-Oriented
- Exceptional customer service
- Conflict Resolution
- Microsoft/Software Expertise
- Adaptation to Change
Additional Information
Owning my own professional business since 2014 and opening a storefront in the year 2024 has given me remarkable customer service experience in different fields including on-site support , telephone and email support, education in book keeping and web-commerce.
Timeline
Sales Associate
One Pretty Shoppe
06.2022 - Current
Student Intern
Clark Atlanta University
01.2016 - 01.2017
Customer Service Representative
Teleperformance USA
03.2014 - 05.2014
High School Diploma -
Richland Northeast High School
Bachelor of Science - Biochemistry
Clark Atlanta University
Associate of Science -
Bossier Parish Community College