Jaylynn Haveman
Chandler,Arizona
Summary
Guest-oriented hotel manager offering more than 15 years of experience in hospitality and tourism industries. Self-starter providing valuable service to clients and tourists. Successful management background at reputable hotels and resorts.
Overview
11
11
years of professional experience
Work History
Director of Operations
MCR Hotels LLC
2022.04 - Current
- Managed daily hotel operations, coordinating cross-departmental efforts to ensure seamless guest experiences.
- Analyzed financial performance of property and adjusted strategies or processes as needed to improve outcomes.
- Boosted occupancy rates, developing targeted marketing campaigns and collaborating with sales teams on promotional efforts.
- Improved employee retention by fostering a positive work environment, offering professional development opportunities, and implementing competitive compensation packages.
- Oversaw day-to-day operations of 197-room hotel with staff of 75 employees.
District Manager
VALET LIVING HOME
2021.01 - 2022.04
- Optimized team performance with newly implemented sales and merchandising procedures.
- Enhanced profitability by developing pipelines utilizing marketing and sales strategies.
- Enhanced company reputation through community involvement, developing partnerships with local organizations and participating in charitable events.
- Developed and executed comprehensive training programs for store managers, resulting in improved employee performance and customer satisfaction.
- Coordinated with other district managers to actualize performance improvement strategies.
- Organized promotional events and interacted with community to increase sales volume.
- Boosted employee morale by creating a positive work environment that encouraged teamwork, collaboration, and professional growth opportunities.
Assistant General Manager
MCR Hotels
2019.06 - 2021.01
- Implemented revenue management strategies to maximize room rates, occupancy levels, and overall profitability.
- Analyzed financial performance of property and adjusted strategies or processes as needed to improve outcomes.
- Collaborated with sales teams on promotional strategies designed to drive increased interest in lodging at our establishment.
- Increased guest satisfaction by implementing innovative customer service initiatives and staff training programs.
- Maintained strict adherence to budgetary guidelines while allocating resources effectively across departments.
- Oversaw day-to-day operations of 121-room hotel with staff of 40 employees.
- Regularly analyzed guest feedback data to identify and address areas where improvements could be made, resulting in consistently high customer satisfaction ratings.
- Created and managed accurate occupancy forecasts and budgets.
Director of Front Office
Marriott International, Inc.
2012.11 - 2019.04
- Spearheaded training programs to enhance employee skill sets and improve overall productivity levels within the department.
- Maintained a comprehensive knowledge of industry trends, best practices, and emerging technologies to inform decision-making processes within the department.
- Managed, rewarded, coached, counseled, disciplined and terminated employees based on performance.
- Optimized room inventory management, ensuring maximum occupancy while minimizing overbooking situations.
- Assisted team in handling and solving complaints and incidents, communicating results with corporate management.
- Used industry expertise, customer service skills and analytical nature to resolve customer concerns and promote loyalty.
- Regularly analyzed performance metrics and implemented data-driven improvements to front office operations.
- Conducted thorough employee evaluations, identifying opportunities for professional growth and development.
- Communicated corporate objectives to various divisions to meet deadlines and adhere to company budgets.
- Recruited, interviewed and hired employees and implemented mentoring program to promote positive feedback and engagement.
- Collaborated closely with other department heads to ensure seamless coordination of guest services across all areas of the hotel.
Education
Associate of Applied Science - Hotel Management
Maricopa Community Colleges - Scottsdale Community College
Scottsdale, AZ05.2025
Skills
- Customer Retention
- Administrative Management
- Delegating Work
- Operations Oversight
- Business Development
- Recruitment
- Training Management
- Employee Development
- Schedule oversight
- Performance Evaluations
- Revenue Forecasting
- Financial Planning
- Decision-Making
- Effective leader
Timeline
Director of Operations
MCR Hotels LLC
2022.04 - Current
District Manager
VALET LIVING HOME
2021.01 - 2022.04
Assistant General Manager
MCR Hotels
2019.06 - 2021.01
Director of Front Office
Marriott International, Inc.
2012.11 - 2019.04
Associate of Applied Science - Hotel Management
Maricopa Community Colleges - Scottsdale Community College
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