Jaylynn Holt
Victorville,CA
Summary
Dynamic and detail-oriented professional with experience at Second Hand Thrift, excelling in customer support and effective multitasking. Proven ability to manage high-pressure situations while fostering teamwork and collaboration. Recognized for meticulous attention to detail and rapid skill acquisition, contributing to enhanced customer satisfaction and operational efficiency.
Overview
2
2
years of professional experience
Work History
Equine Assistant
Horses Heaven Ranch
10.2023 - 08.2025
- Self-motivated with a strong sense of personal responsibility.
- Work effectively in fast paced environment
- Skilled at working independently and collaboratively in a team environment.
- Demonstrate respect, friendliness and willingness to help wherever needed.
- Supported animal care activities, ensuring proper feeding and health monitoring protocols.
- Greeted guests in with friendliness and professionalism.
- Worked well in a team setting, providing support and guidance.
- Assisted with day-to-day operation, working efficeintly and productively with all team members.
- Demonstrate strong organizational and time management skills while managing multiple objects.
Stocker
Second Hand Thrift
01.2024 - 06.2024
- Organized and stocked merchandise to ensure optimal product availability.
- Assisted in maintaining inventory accuracy through regular cycle counts.
- Collaborated with team members to efficiently restock shelves during peak hours.
- Utilized inventory management systems for tracking stock levels and replenishment needs.
- Unloaded, sorted and stocked merchandise according to store layout and product placement.
- Answered customer questions and provided detailed product information.
- Performed inventory control, such as counting, and stocking merchandise.
- Greeted customers and directed to requested products.
- Collaborated with team members to complete stocking tasks during peak business hours, maintaining a well-stocked sales floor.
- Contributed to store cleanliness, ensuring aisles were free from clutter and hazards for shopper safety.
Customer Service Representative
Second Hand Thrift
01.2024 - 06.2024
- Managed high-stressed situations effectively, maintaining professionalism under pressure while resolving disputes and conflicts.
- Developed rapport with customers through active listening skills, leading to higher retention rates and positive feedback from clients.
- Handled escalated calls efficiently, finding satisfactory for both customers and the company alike.
- Developed strong product knowledge to provide informed recommendations based on individual customers needs.
- Provided coaching and mentoring to new hires, contributing to their successful integration into the team.
- Assisted customers with inquiries and resolved issues efficiently.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
Education
High School Diploma -
Pima Rose Academy
Tucson, AZSkills
- Proficient in rapid skill acquisition
- Proficient time management
- Skilled in software applications
- Meticulous attention to detail
- Customer support
- Active listening
- Composed in high-pressure situations
- Adaptable to change
- Accurate data entry
- Teamwork and collaboration
- Effective multitasking
- Effective verbal communication
Timeline
Stocker
Second Hand Thrift
01.2024 - 06.2024
Customer Service Representative
Second Hand Thrift
01.2024 - 06.2024
Equine Assistant
Horses Heaven Ranch
10.2023 - 08.2025
High School Diploma -
Pima Rose Academy