Jaylynn Mateo
Union City,NJ
Summary
Detail-oriented professional with extensive experience in managing front desk operations efficiently and courteously. Adept at utilizing excellent communication and organizational skills to handle guest inquiries and administrative tasks seamlessly. Proven track record in enhancing customer satisfaction and supporting team goals within dynamic environments. Eager to apply skills in the medical field, with a strong willingness to work in various roles to gain knowledge and contribute to healthcare operations.
Overview
4
4
years of professional experience
Work History
Clerk of Health Department
Union City City Hall
05.2024 - 08.2024
- Managed client case files, opening and closing cases.
- Assisted the health inspector by obtaining client information.
- Maintained accurate records and ensured timely completion of tasks.
Medical receptionist/ Medical assistant (not certified)
Hudson eye specialist
08.2023 - 12.2023
- Checked in and checked out patients, managing appointment confirmations.
- Conducted basic visual field tests, applied anti-reflective lenses, and administered eye drops for dilation.
- Assisted with medical records and patient data management.
Barista/Customer Service Cashier
Dunkin' Donuts
12.2022 - 03.2023
- Maintained and operated espresso machines, blenders, commercial coffee brewers, coffee pots, and other equipment.
- Supported training efforts for new hires, sharing knowledge of coffee making techniques and customer service standards.
- Cleaned counters, machines, utensils, and seating areas daily.
Medical Records/Medical Biller/Front Desk Medical Receptionist
Ironbound MRI
03.2022 - 03.2023
- Created and processed medical records, including generating CDs and films for patients.
- Coordinated with insurance providers, attorneys, and healthcare professionals for billing inquiries.
- Managed invoicing, insurance claims, and patient billing for outstanding balances.
- Scheduled appointments, onboarded patients, and ensured timely processing for imaging procedures.
- Facilitated communication between attorneys, insurance companies, and patients.
- Provided efficient customer service to improve patient satisfaction.
Medical receptionist
Cliffside Park Imaging and Diagnostic Center
09.2021 - 09.2022
- Scheduled patient appointments and managed patient onboarding processes.
- Communicated effectively with insurance companies and attorney offices to ensure smooth operations.
- Utilized understanding of medical billing percentages for accurate patient account management.
Retail Associate
Big Lot
09.2021 - 12.2021
- Operated cash register, processed transactions, and maintained inventory levels.
- Stocked shelves, ensured store organization, and assisted customers with their needs.
Nanny
Family Members
06.2020 - 08.2021
- Provided childcare, including meal preparation, homework assistance, and general care.
- Helped with daily routines such as bathroom assistance and ensuring children were ready for school.
Education
Biology
Caldwell University
Caldwell, NJ08-2027
High School Diploma -
Union City High School
06-2023
Skills
- Proficient in Microsoft Excel, PowerPoint, and Word
- Experience with QuickBooks for financial tracking and invoicing
- Hands-on woodworking and carpentry skills
- Strong communication, organizational, and listening abilities
- Proven management skills and ability to lead teams effectively
- Excellent customer service skills with a focus on building client relationships
- Team-oriented with an emphasis on collaboration and achieving shared goals
Timeline
Clerk of Health Department
Union City City Hall
05.2024 - 08.2024
Medical receptionist/ Medical assistant (not certified)
Hudson eye specialist
08.2023 - 12.2023
Barista/Customer Service Cashier
Dunkin' Donuts
12.2022 - 03.2023
Medical Records/Medical Biller/Front Desk Medical Receptionist
Ironbound MRI
03.2022 - 03.2023
Medical receptionist
Cliffside Park Imaging and Diagnostic Center
09.2021 - 09.2022
Retail Associate
Big Lot
09.2021 - 12.2021
Nanny
Family Members
06.2020 - 08.2021
Biology
Caldwell University
High School Diploma -
Union City High School
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