JAYLYNN MOSS
Jacksonville
Summary
Dynamic and results-driven professional with a proven track record in supporting patients through customized therapy plans. Recognized for strong work ethic, adaptability, and exceptional interpersonal skills, fostering collaboration and effective communication in clinical environments. Expertise in patient assessment, therapeutic interventions, and progress evaluation ensures a comprehensive approach to care. Committed to continuous improvement and adept at mastering new skills quickly, ready to tackle new challenges with empathy and problem-solving acumen.
Overview
11
11
years of professional experience
1
1
Certification
Work History
Occupational Therapist
Vivo Healthcare University
02.2026 - Current
- Developed individualized treatment plans to enhance patient recovery and independence.
- Collaborated with multidisciplinary teams to optimize therapeutic interventions and patient outcomes.
- Conducted comprehensive assessments to evaluate patient needs and progress in rehabilitation programs.
- Implemented evidence-based practices to improve therapy effectiveness and patient satisfaction.
- Provided guidance and support to COTAs to enhance patient care and therapy outcomes.
Family Services Specialist
Early Learning Coalition
01.2022 - Current
- Determine customer eligibility for the School Readiness and Voluntary Pre-Kindergarten programs.
- Facilitate completion of Ages & Stages Questionnaire screenings on age-eligible School Readiness children
- Complete assigned data edit reports accurately and timely
- Participate in peer review activities.
- Maintain working knowledge of and adherence to all applicable rules, regulations, and ELC policies, procedures, and instructions.
Provider Enrollment Contact Specialist
Florida Medicaid Support
09.2020 - 12.2021
- Responsible for assisting plans and providers with the provider enrollment process, both initial and renewal.
- Coordinating and delivering plan and provider trainings related to provider enrollment.
- Providing support for new plan enrollments under SMMC procurement, and coordinating with external agencies, including APO and DOH, regarding provider enrollment.
- Receiving, tracking, and monitoring escalated issues, legislative requests, and public records requests.
Customer Service Specialist
Financial Aid, Florida A&M University
Tallahassee, FL
10.2017 - 06.2020
- Advise prospective students, continuing students, and parents regarding financial aid application procedures, eligibility requirements, college policies, and availability of federal, state, local, and institutional financial aid.
- Verify accuracy of documents and consistency of data from need analysis processor, federal tax returns, financial aid transcripts verification documents, and student information.
- Reviews and assesses eligibility of applications for financial aid; exercises professional judgment to determine whether adjustments should be made
- Conducted presentations for students/stakeholders regarding title IV funding.
Crew Member/Culinary Specialist
Krispy Kreme
Tallahassee, FL
10.2015 - 10.2017
- Operate cash register for cash and credit card transactions, following proper cash handling procedures.
- Maintain and Secure appropriate inventory levels.
- Greet and serve each guest in a fast, efficient, and courteous manner, monitor and maintain portion control, monitor and maintain quality of finished food product.
- Maintain clean and safe area, as defined by corporate and Health Dept Standards.
- Restock and clean respective area upon closing to include cleaning station, floors, and trashcans and as needed during duration of shift.
Education
Master of Science - Occupational Therapy
Florida Agricultural And Mechanical University
Tallahassee, FL05-2025
Bachelor of Science - Health Science, Occupational Therapy
Florida A&M University
Tallahassee, FL05-2020
Skills
- Client Advocacy
- Critical Thinking
- Friendly, Positive Attitude
- Organizational Skills
- Conflict Resolution
- Reliable & Trustworthy
- First Aid/CPR
- Microsoft Office
- Family and patient education
- Clinical reasoning
- Interdisciplinary collaboration
- Direct patient care
- Goal setting experience
- Intervention planning
- Progress monitoring
- Discharge planning
- Teamwork and collaboration
Certification
- CPR, AED, and First Aid
- Trauma & Resilience: Level One
Fieldwork Experience
- Level II Fieldwork A: Pruitt Health Skilled Nursing and Rehabilitation– Fleming Island . September 2024- November 2025.
- Level II Fieldwork B: Jacksonville Orthopaedic Institute – Jacksonville Florida. January 2025-April 2025.
Timeline
Occupational Therapist
Vivo Healthcare University
02.2026 - Current
Family Services Specialist
Early Learning Coalition
01.2022 - Current
Provider Enrollment Contact Specialist
Florida Medicaid Support
09.2020 - 12.2021
Customer Service Specialist
Financial Aid, Florida A&M University
10.2017 - 06.2020
Crew Member/Culinary Specialist
Krispy Kreme
10.2015 - 10.2017
Master of Science - Occupational Therapy
Florida Agricultural And Mechanical University
Bachelor of Science - Health Science, Occupational Therapy
Florida A&M University