Jaylynn Phelps
Bay City,MI
Summary
Dedicated and detail-oriented customer service professional with experience in home health care, retail, and specialized flooring and wall solutions.
Proven ability to deliver exceptional support and foster positive relationships in diverse environments, including Bronner's Christmas Wonderland and Home Depot.
Currently, a full-time student, demonstrating strong time management and organizational skills while maintaining a commitment to excellence in all roles.
Overview
2
2
years of professional experience
Work History
PT Flooring Associate
Home Depot
Bay City, MI
02.2024 - 10.2024
- Assisted customers in choosing appropriate flooring for residential and commercial spaces.
- Ensured precise calculations for determining job labor expenses.
- Maintained an inventory of all tools and supplies needed for installations.
- Educated customers on how to follow proper maintenance processes for varying types of flooring materials.
- Displayed effective communication aptitude when engaged in conversations with clients and coworkers.
Christmas Casual Retail Assistant
Bronner's Christmas Wonderland
Frankenmuth, MI
10.2023 - 02.2024
- Contributed to inventory management by assisting with stock replenishment, shipment processing and store organization.
- Performed inventory counts of merchandise on hand.
- Responded to customer queries regarding products, pricing, service availability.
- Organized special promotions for seasonal items such as Christmas decorations and gifts.
- Resolved customer complaints in a professional manner.
In-Home Caretaker
Lajoy Group
Bay City, MI
09.2022 - 10.2023
- Provided companionship and emotional support to elderly clients.
- Assisted with daily living activities, such as bathing, dressing, grooming, and eating.
- Assisted with light housekeeping tasks including laundry, vacuuming, dusting and meal preparation.
- Documented patient status and reported changes in care needs.
Education
High School Diploma -
Michigan Online School
Gobles, MI01-2023
Associate of Arts -
Delta College
Bay City, MISkills
- Communication and Interpersonal Skills
- Problem-solving capabilities
- Organization and Planning
- Power Tool Operation
- Quality Control and Assurance
- Forklift Operation
- Customer Service-Oriented
- Order Processing
- Display Setup
- Product Knowledge
- Teamwork and Collaboration
Affiliations
- Reading: Avid reader of fiction and non-fiction, with a focus on personal development and cultural studies.
- Portrait Painting: Enjoy creating detailed portraits of people.
- Language Learning: Currently learning Korean, demonstrating a passion for language and cultural exploration.
Timeline
PT Flooring Associate
Home Depot
02.2024 - 10.2024
Christmas Casual Retail Assistant
Bronner's Christmas Wonderland
10.2023 - 02.2024
In-Home Caretaker
Lajoy Group
09.2022 - 10.2023
High School Diploma -
Michigan Online School
Associate of Arts -
Delta College