Jaylynne Branham
Portsmouth,OH
Summary
I'm very adept at case management and fostering client relationships, I excelled at The Counseling Center by enhancing case documentation accuracy and streamlining the admissions process. My problem-solving prowess and exceptional organizational skills led to a significant improvement in client service efficiency, demonstrating my ability to meet and exceed employer expectations. I am also an energetic and empathetic individual with natural ability to connect with and support clients. I possess solid understanding of client assessment and resource coordination, coupled with strong communication and organizational skills. I am committed to making positive impact by effectively managing cases to improve client outcomes.
Overview
1
1
year of professional experience
1
1
Certification
Work History
Primary Case Manager
The Counseling Center
09.2024 - Current
- Maintained accurate documentation on all cases, ensuring compliance with regulations and confidentiality requirements.
- Conducted thorough assessments of clients'' situations, identifying issues, goals, and necessary interventions.
- Monitored ongoing cases closely, adjusting case management strategies as needed based on evolving circumstances or new information.
- Educated clients on available programs, benefits, and services, empowering them to make informed decisions about their care needs.
Admissions Specialist
The Counseling Center
11.2023 - 08.2024
- Assisted applicants with admissions packet and served as point of contact throughout admissions process.
- Helped with interview process, orientation program and implementation of admissions policies as applications were considered and members selected.
- Provided exceptional customer service by promptly addressing applicant inquiries and concerns via phone, email, or in-person visits.
- Completed admissions duties with timeliness and accuracy.
Education
High School Diploma -
Piketon High School
Piketon05-2024
Skills
- Problem-solving
- Case management
- Time management
- Case documentation
- Active listening
- Organization and multitasking
- Documentation and reporting
- Relationship building
- Decision-making
- Conflict resolution
- Email and telephone etiquette
Certification
- Chemical Dependency Counselor Assistant Preliminary (CDCA) Ohio Chemical Dependency Professionals Board, 12/10/2024
Timeline
Primary Case Manager
The Counseling Center
09.2024 - Current
Admissions Specialist
The Counseling Center
11.2023 - 08.2024
High School Diploma -
Piketon High School
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